CloudbedsReviews of cloudbeds.com

I like the onboarding program, Ale Perez has been really helpful and she is always willing to support us when we have any doubt. But we are having a bad experience, cloudbeds charge us An important amount for a duplicated charge claimed by a customer that didnt used cloudbeds to pay, so you didnt research and investigate the case and just charge us the amount plus a penalty. We have sent several emails even with the help of Freddy Jiménez ( Customer Success Manager) with any response from your team.

The support lady Adri was amazing.

Lo que me ha gustado de Cloudbeds es el servicio al cliente cuando se me presenta algún problema con la plataforma. Rápidamente encuentran la manera de apoyarme. Desafortunadamente algunas cuestiones técnicas no han salido bien como la sincronización del calendario con la plataforma VRBO y aún no recibo ninguna reservación por medio de Cloudbeds aunque apenas llevo mes y medio con el servicio.

We took over a once thriving BnB. There wasn't an online presence. I mean, barely even on Airbnb. We went through the process of elimination if who to use as our PMS. It came down to two. Cloudbeds was a clear winner. We started right away. However, we had to shut down nearly 7 months for construction and didn't take that into consideration. So, we went through the process. Now open we are doing taxes outside of Airbnb so it became daunting trying to relearn what we were shown 7 months ago. In hindsight, we should have waited. I'm saying all this because it highlights not only the stress we were going through but we didn't know who to reference back to us, who our lead was. Thankfully, we were put in touch with our original point of contact. She was able to untangle the web, answer core questions, and put us back on track. If it weren't for Cloudbeds customer service, shout out to our OG lead, we might have jumped ship prematurely. And spun our own web. Any difficulties we were experiencing were of our own accord. They went the extra distance in making sure we understood what we were confused about. Sincerely helpful. We're good to go and glad we are staying Cloudbed customers.

Tenemos Cloudbeds desde hace 6 meses y realmente ha sido el mejor cambio, es muy practica y tiene un equipo de soporte maravilloso, siemrpe dispuesto a ayudar. En general lo recomiendo ya que tiene todo lo necesario y mucho mas.

El sistemas es muy amigable y completo utilizando la información real es una herramienta importante en el negocio.

Considero que el nivel técnico ofrecido en esta etapa ha sido ampliamente satisfactorio y el sistema responde en su totalidad a las necesidades de administración que requerimos. El profesionalismo y compromiso del proveedor para con nosotros ha sido excelente. Agradecemos al instructor Raul Ramirez por su paciencia al ser nuevo para nosotros este tema.

Sempre muito prestativo, buscando melhorar meu conhecimento e utilizacao do cloudbeds. Respondendo emails com rapidez.