ROSEWOOD V.
Great
Great! Fantastic product and support
Response from CloudbedsAug 25, 2023
Hi, We're happy to hear you had a great experience with Cloudbeds. Thank you for taking the time to leave us a review! Cloudbeds

More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys.Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.
Cloudbeds (cloudbeds.com) has 519 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Administration & Services · Santa Barbara, California
Excellent

Administration & Services · San Diego, California
Excellent

Administration & Services · Malibu, California
Excellent

Administration & Services · San Jose, California
Excellent
519 approved reviews, newest moderated first
ROSEWOOD V.
Great! Fantastic product and support
Response from CloudbedsAug 25, 2023
Hi, We're happy to hear you had a great experience with Cloudbeds. Thank you for taking the time to leave us a review! Cloudbeds
Carolee Marie S.
Rau has been very easy to walk me thru the setup
Response from CloudbedsAug 25, 2023
Hi Carolee, We're glad you had a good Cloudbeds onboarding experience with our team member Raul. Thank you for taking the time to leave us your feedback! Cloudbeds
leonardo N.
es la segunda vez que trabajo con ellos, son una excelente opcion para PMS y CRS en la hoteleria.
Response from CloudbedsAug 25, 2023
Hola Lepnardo, Gracias por su amable reseña y por ser un cliente dedicado de Cloudebeds. Cloudbeds
- -.
Although sometimes it takes a long time but I get help every time. Thank you for being patient with us.
Response from CloudbedsAug 25, 2023
Hi, Thank you for leaving your feedback. We're happy our support team has proved helpful in times of need. Cloudbeds
Wayha Hostel D.
Your customer service is very helpful. Even though they can't answer questions about SLAs, but still send email to update the progress status.
Response from CloudbedsAug 18, 2023
Hi Wayha Hostel Dmk, Thank you for taking the time to share your feedback about Cloudbeds customer service. We appreciate it!
Emiliana C.
El personal fue muy amable , y nos explicaron todo con mucha claridad . Estamos muy contestos . Esperamos poder llegar a las expectativas que nos prometieron. Madeline es muy tranquila y te resuelve todas las dudas y Juan siempre se mostro interesado en nuestras necesidades . Esperamos que realmente suban nuestras ventas directas .
Response from CloudbedsAug 25, 2023
Hola Emiliana, Gracias por tomarse el tiempo para enviarnos sus comentarios sobre su experiencia con Cloudbeds y Madeline y Juan del nuestro equipo. ¡Lo apreciamos! Cloudbeds
"MAJAHUA" Hotel S.
Cada vez que he pedido apoyo o tengo duda me han resuelto el problema. Me seria muy útil que si respondieran en el chat al hacer la pregunta. Se me ha hecho difícil el manejo de la plataforma. Tal vez tengo que practicar mas.
Response from CloudbedsAug 25, 2023
Hola, Gracias por tomarse el tiempo para enviarnos sus comentarios sobre su experiencia con Cloudbeds. ¡Lo apreciamos mucho! Cloudbeds
Hostal C.
El personal de capacitación es realmente atento y agradable, la plataforma no es tan difícil de usar, todo es cuestión de práctica.
Response from CloudbedsAug 25, 2023
Hola, Nos alegra que haya tenido una buena experiencia con Cloudbeds. Gracias por tomarse el tiempo para enviarnos sus comentarios. Cloudbeds