CloudbedsReviews of cloudbeds.com

Cloudbeds looks great on the surface, but once you deal with real-world issues like chargebacks, it falls apart fast. We’ve had multiple cases where guests clearly used services (late check-out, day pass, luggage storage, even damages), then simply filed a chargeback and won. It doesn’t matter if you have signed rules, messages, or proof. You still lose the money and get hit with a dispute fee. The core issue is that it’s a PMS, not a payments protection system. So when something goes wrong, you’re basically on your own as a merchant. There’s no real enforcement layer, and support tends to give generic answers rather than actual solutions. Also, the mobile UI is honestly terrible. It’s slow, clunky, and not designed for real-time operations. Simple tasks take too many steps, which becomes frustrating when you’re actively dealing with guests. If you’re running a hostel or anything with flexible services and on-property charges, this becomes a serious issue. It creates a system that can be easily abused by guests who understand how chargebacks work. Cloudbeds is fine until you hit problems. After that, it gets expensive.

I've been on Cloudbeds for 7 years. Each year gets better with our experience using the software and Cloudbeds regularly improving.

Cloudbeds platform is constantly being used by cyber criminals to phishing, spam and attack its paid users with little obvious effort to otherwise control.

I have very mixed feelings about Cloudbeds. The onboarding went well. It was quick and helpful, and the team guided me through the initial setup. However, onboarding is mostly about configuration. The real experience starts once you begin using the system in daily operations. Over the past year I’ve had several incidents that not only cost me time but also money. In multiple cases it took a very long time for Cloudbeds to resolve the issue — sometimes weeks — and sometimes the problem was initially redirected to another party. Unfortunately, this often resulted in being sent back and forth between support teams. In the end, the issue did turn out to be on the Cloudbeds side. One example took six weeks before it was resolved. Another issue concerns credit card payments, a feature I pay for monthly. It turned out that it had never worked correctly, yet again the process started with being referred elsewhere, only to eventually be redirected back. To be fair: when you start a chat, you usually get someone relatively quickly who genuinely wants to help. The problem is not the friendliness of support — it’s the follow-through and ownership of complex issues. What also stands out is that most communication I receive from Cloudbeds is about upselling additional products or apps. The reason I don’t expand my setup is simple: I don’t feel the basic functionality is fully stable yet. I’m also probably not the typical Cloudbeds customer. I’m not a hotel, I only rent out a few villas. Perhaps Cloudbeds is simply better suited for larger hotel operations. In the past year I have seriously considered terminating my contract several times and I’ve already looked at other channel managers. There are quite a few cheaper alternatives available. My suggestion to Cloudbeds would be simple: follow up with customers 6 months or a year after onboarding. A refresher training or system check could make a big difference for long-term users. If the core product works reliably and issues are handled properly, I would actually be the first to adopt additional apps and services. But for now, my honest advice to new users is: think twice if you’re not very comfortable with software and systems. I also suspect I’m not the only user experiencing this.

Somos um alojamento com 3 anos de atividade e até ao final do ano passado trabalhámos com outro fornecedor. Contudo, após reunião de apresentação da Cloudbeds, considerámos que esta solução se adequava melhor à nossa realidade. Não obstante, está a ser das piores experiências que tivemos por parte de "parceiros" de negócios. Estamos há 3 meses para resolver questões que poderiam ser tratadas com uma breve reunião, contudo, a empresa responde sempre da mesma forma: com IA ou com adiamento de reuniões (adiamentos feitos a minutos do inicio e para as quais tivemos de alocar disponibilidade da nossa parte). Assim, aconselhamos que ponderem muito bem antes de aderir a este serviço.

I made a reservation through cloudbeds and did not receive a confirmation email. I have been searching everywhere to try and find out how to contact cloudbeds and cannot find a way to do that. I have emailed the hotel directly now to be sure I have a reservation but this is extremely stressful.

You can only contact Cloudbeds by computer no phone conversation. Have lost 3 days of business due to nonpayment. After 3 and a half years and card was declined for it being changed and I tried to pay with ACH on Friday would not accept and then tried to pay with new card would not accept. Been paying for a website for 3 years that has not been finished. Tried to make payment since Friday and not letting me. Probably time to start looking somewhere else.

I reported 4 days ago I was locked out of my lodging management page, now 4 days later they send me an email claiming they understand my frustration but have a lot of work and will get back to me as soon as possible. If you're looking for a service with absolute 0 client support you have found it!