CloudbedsReviews of cloudbeds.com

WARNING: SCAMMERS‼️‼️‼️ NO ONE SHOULD USE THIS SERVICE! I came to them from another software: Smoobu The transfer was unbelievably bad, in this business when we are constantly receiving guests, it would not be possible to drag out the transfer for weeks. When you register, they immediately demand payment of the fee and then inform you that they only met during the first conversation and nothing happens, you have to attend a lot of meetings until they allow full access to join!!! Every single part of the software is very complicated, and at first I was led to believe that everything was fine and dandy, about 5% of it was completed. Constant errors and bad operation, if you want to talk to them you have to make an appointment and you have to adapt to them and you can talk to them when they have time! The live chat is available after authorization, and I have never, ever met such unprofessional people who just sit there in front of a computer and don't even understand what you are asking! You had to work all January to make the system work, you have to participate in a 2-3 hour conversation every day and then you can work on the system all day even then it doesn't work! The mobile app is NOTHING! it can't be used for anything, the answer was that it was released 1 month ago and is still being developed! One word is like a hundred promises, they tell you a lot of fairy tales and gain your trust, and then nothing is as they say! They won't return the money because it's probably my fault, this is their strategy and it was pointless for me to argue! Unfortunately, I didn't look more closely at their reviews all over the internet, even though if I had done that, I wouldn't have been scammed! I will not continue to write all issue, but if you want to work in this industry, just run away from Cloudbeds!!!!!!!! 😡😡🤬🤬🤬

Where do I start, besides the system being very complicated and not intuitive, the onboarding and support were limited. We kept connecting and disconnecting booking.com because it just created more problems with double booking. I am not saying they did not TRY to support, but it needed to be on THEIR time not ours, and time just kept passing without the system working at all. Eventually, a year passed and they said they would compile the issues so we could finally get the system online. It never happened. The support guy did say he would extend the timing of the usage since we were not able to get it to work for almost a full year. but then 11 days after that... they charged me in full... without warning, with no email that said "We will be charging you", just a massive charge to my account. 2 hours after the charge I requested a refund explaining that I was not interested in paying for a system we could not use. Instead of trying to solve the issue, I was grilled on why I wanted to get a refund, so I needed to explain the issues AGAIN. when I explained about not being notified before charging me, they sent me a screenshot of the fine print indicating I had given them permission to charge me without notification. As for the refund, all they could say was that they "forwarded to the relevant team for review" Still no refund or refund confirmation after 8 and half hours, and I still cannot use the clouddbeds system so... ???

This company is absolutely diabolical the service they provide is literally non-existent when I'm logged out of my account. It's very difficult to reach out to the customer service and also it is very difficult to get a reply from this company, the fees that they charge or extortionate and being a small, Hotelier . We find it. Extremely frustrating to deal with this company Cannot, and will not recommend this company. We are open to discuss this matter, but the situation is this your company has failed to respond promptly, and anybody who is wanting to use a channel manager must be aware of how you are treating fee paying clients such as ourselves. It is wholly irresponsible of this company to collect money and to provide a shoddy service. Cannot will not - should recommend this company.

Intento de fraude. Se quedan con los datos de la tarjeta y te hacen cargos de otro importe posteriormente. Luego dicen que fue un "error", pero cuando ya la confianza no existe y pides que cancelen la reserva te ponen pegas y no te la quieren cancelar, y no te queda otra que hablar con el banco. Ojo! No fiarse de esta página

We have been using Cloudbeds for our small B&B for a few years now. It works well for us, although it is a little bit complicated and it always takes a while to train new staff. No support available if you are having issues with the login, which happened to us. If you can't login, you can't check out guests and process their payment. And if you can't get a hold of support, they leave without paying...

Desde el 1 de noviembre de 2023 no hemos recibido un solo peso de desembolso de todos los cobros realizados desde su pasarela de pagos Cloudbeds Payments; es extraño porque anteriormente sí habíamos recibido los pagos. Al día de hoy 28 de diciembre de 2023 la situación es la misma y a pesar de haber enviado un correo detallando del problema no recibí respuesta del mismo, igualmente me he comunicado varias veces a través del chat de soporte y lo único que dicen es que ya existe el ticket y que el equipo de soporte está al tanto, pero nada mas.

Las citas presenciales programadas no se respetan los horarios acordados, la app movil es inservible, tarda mas de lo normal en abrir el portal, la opción de cancelación de la cuenta o facturación, es una falsa descripción que penen en la pagina para hacer creer a usuarios prospectos que en cualquier momento pueden cancelar, pero no es posible en realidad. Tardan hasta mas de 3 días en contestar servicio al cliente. Toman los datos que quieren, yo solo quería ingresar al sistema dos habitaciones y tengo 7.

Byrant was exceptionally helpful in the onboarding process. It was smooth and in a detailed manner.