CloudbedsReviews of cloudbeds.com

Korina B from Cloudbeds was absolutely fabulous. She led me through the process of connecting to my channels and was even willing to wait on the line while I went through all the steps. After getting cut off at my end, her colleague then put me back onto her and Korina was able to continue to assist me. Nothing was too much trouble for her. Fantastic end-to-end service. Thank you so much Korina and Cloudbeds! I'm happy I made the move to you.

Estou com meu sistema bloqueado desde ontem, já enviei diversos emails e não tenho solução para meu problema. Só respondem que encaminharam para o responsável. Péssimo atendimento.

We received quick and honest answers to provide us with a solution and understanding of the problem presented.

Cloudbeds has a ridiculous system of email templates. Incredibly over-complicated We experienced a real problem with a template that we deleted two years ago. The template contained outdated pricing and the new and current template updated the pricing - in two consecutive years Our customers are stiil receiving the two year old template with much lower prices stated there I have now drawn this to Cloudbeds attention on several occasions. The problem Cloudbeds now tell me (two years later) is that I have to complete the Autofill square on the Email Template to ensure the changes are translated into all languages One would have assumed it is common sense to say that if a change is made in one language it is made in all languages? Why have the Autofill square there in the first place? In addition it has taken Cloudbeds two years to ascertain this was the problem with an ancient and deleted email still being sent to our guests I have contacted the Cloudbeds team over and over in relaton to this problem. I am yet to receive an apology or a response that attempts to rectify the system and that I can pass on to my guests. I cannot remove the deleted email from the system. Only Cloudbeds can do that and they don’t appear to know how to!!! Cloudbeds - your sign off should read - cheers to less reservations and unhappier guests!!!!

Hylenne fue magnífica para ayudarnos con todo el onboarding Ya intentamos previamente hace un tiempo unirnos a Cloudbeds y por la complejidad de nuestro inventario tuvimos que abandonar el proceso. Decidimos darle una segunda oportunidad y gracias a ella la experiencia ha sido muy exitosa

Llevamos 6 años trabajando con Cloudbeds y nunca hemos tenido ningún problema con el servicio. El P.M es muy intuitivo y eso facilita el uso. Están renovándose a cada rato para ofrecer un mejor servicio. Su atención al cliente es rápida y eficaz. El único detalle es su pasarela de pagos en LATAM, que nos rechaza algunas tarjetas extranjeras.

Nao funciona para o BRASIL. E lamentavel que demoram muito para um suporte. It doesn't work for BRAZIL. It's unfortunate that it takes a long time for support.

Tomás helped me solving for good a problem that had been going on for a long time. Really appreciate his support and patience!!