Closets By DesignReviews of closetsbydesign.com

A Closet By Design customer, age 70, called me to demo her existing closet. When I arrived at her house, she showed me the plans for her new closet and laundry room, costing $6,000.00. CBD required a 50% deposit (against CA law), which she paid. CBD was also going to charge her an additional $300 for removing her existing closet. When I looked at her closet, the one I was going to demo, I discovered that simple modifications to her closet could provide the extra space she needed. The CBD designer told this customer that the existing clothing rods could not be moved, which was a blatant lie. CBD designed a new closet, almost identical to what she had but with the rods lowered, which was her main concern. An honest company would have told her a new closet unit was not required. I ended up modifying her closet by lowering the clothing rods for a better reach, and removing several shelves and a drawer for more space for clothes. I also repositioned other shelves and added several new ones. Labor and materials cost her only $405.00, $105 more than what the demo was going to cost. Further, CBD designed a unit for her laundry room which reduced her access to an exterior door to 22 inches, which is against the fire code. She canceled the contract on the 6th day and CBD has refused to refund her deposit because she canceled a day late, despite the issues noted above. When she told their manager, Jose, that I was going to post unfavorable reviews, he stated that he could hurt my business more than I could hurt their business. These people are bullies. This is a clear case of elder abuse, in addition to their unlawful request for more than a 10% deposit, the design of a new unit that was not needed, and a laundry room unit that would be a fire safety issue. They had an opportunity to do the right thing by returning her money, but they have so far failed to do so. By all means, stay clear of this company. They are not good people and they are unethical and take advantage of older people.

I am extremely disappointed and frustrated with the experience I've had with Closets by Design. Initially, they presented themselves as caring and attentive, promising exceptional service and quality craftsmanship. However, after I made the payment, their level of care and attention plummeted drastically. The first red flag was when they failed to deliver on their promises. After paying for their services, I expected prompt and efficient completion of the work. Instead, it's been three weeks since the initial installation, and my closet remains unfinished. Despite multiple assurances that they would return the next day to complete the repairs, they have yet to fulfill their commitment. What's even more disheartening is that the quality of their work does not match the promises they made during the sales process. What they showed me initially is not what I received. The craftsmanship is subpar, and the materials used are of low quality. It's evident to me now that Closets by Design's priority lies solely in securing payment rather than delivering on their promises of exceptional service. Their lack of accountability and disregard for customer satisfaction is appalling. To anyone considering working with Closets by Design, I urge you to proceed with caution. Don't be deceived by their initial charm and promises. Be sure to ask questions, voice your concerns, and document everything before signing any contract with them. Otherwise, you may find yourself in a situation like mine, feeling cheated and betrayed by a company that cares more about profit than its customers' satisfaction. In conclusion, my experience with Closets by Design has been nothing short of a nightmare, and I would strongly advise against doing business with them.

These people offered us a specific set of cabinets and then installed another. The product was not what we ordered. When I brought this to their attention they stated that they would remedy the situation and then promptly disappeared. DO NOT USE THESE PEOPLE!! You will thank me later!! Should you not heed this advice and have these people in your home, then you need to trust your instincts. Do they seem professional (NO!!), do they give you that feeling of trust (NO!!), then maybe you can trust your own instincts (as I/we did not) and find a professional to do this VERY IMPORTANT project for you. But don't allow things to get that far. You wanted to read reviews to learn more before you do this project. Now trust these people who all are trying to tell you to RUN!!!

Wish I could give negative stars. Don’t use them. You’ll thank me later. If they don’t make this better and just refund my money I will be taking legal action as well as going to the BBB

Incredibly dishonest. I used them due to a lifetime warranty however I had 2 major issues . It got wet which destroyed one unit which they said wasn't covered . Now, all the shelves are bowing 1/4 to 3/8 of an inch . When I called them they said turn the shelves over. I said it would look ridiculous . They refused to replace the shelves . They were disgusting on the phone . Horrible cheap product with a horrible , dishonest company.A lifetime warranty did not last one month. DO NOT USE THEM.

Absolutely the most unprofessional business that you could deal with in Charlotte. Owners are eccentric, self appeasing, and care. Nothing about their employees or their customers. Their processes are subpar at best and their product overpriced. Strongly suggest, taking your business somewhere else for a better value and less toxicity

The "professional" designer did a terrible job in planning my closet, without giving me room to open the wifi panel. I called at least 4 times to try, and problem solve my closet issue and was passed from one person to another. I ended up removing a side panel and had to re-do the closet. The new designer came to my home 3 times, she failed to measure, the wrong items were delivered, the installer was rude, smelled like a smokestack and was unable to complete the job because items didn't fit. They had a new installer who was not given handles to complete the job. I asked for some consideration, for the inconvenience and the failure for them to measure properly, order the correct materials, and were unable to install in a timely manner. I has taken at least 5 months for my closet to be re-configured and re-done at a cost I could've paid for an entire new closet and they were taking out 1/3 of my closet. I was not asking for a big discount, just some consideration for the inconvenience, the lack of professionalism and the inability to order correctly and they said no. When a company can't see that customer satisfaction should be a priority, then I feel obligated to tell others to research other closet companies. Do yourself a favor and get other quotes, read reviews and get recommendations. I've spent almost $10k for a BASIC white closet, just so it can function properly. I would not recommend Closets by Design to anyone.

Be very careful with this company. They promise you the world then do what they want. Ordered cabinets and paid them half up front. Said it was a 2 day job and for me to have everything out of garage so their guys can start work when they get there. They call me on day of install and said they will be here between 12 and 3. What 3 pm only to unload the truck and maybe get a total of 2 hours in after I waited a month for the install. And the big kicker, they want the final payment before they install. All my stuff is outside waiting for them to install.....what do I do. Now they want to unload in my garage a bunch of cabinets and pay them. So now I have to trust them to come back when they have already lied to me. I don't think so. Find another company to garage cabinets! Installers were very good, but front office and people who you speak to on the phone are horrible.