Closets By DesignReviews of closetsbydesign.com

I don’t ever leave poor reviews like this, but I felt compelled due to how ridiculous their treatment of me as a customer was. Closets by Design admitted the handle placement on my cabinetry was a clear problem but have now refused to fix it. The top drawer they installed is completely nonfunctioning, and Anna tried to claim she thought I wanted it that way—despite it making no sense for someone to want a nonfunctioning, uneven drawer. Since they installed it, it’s incredibly difficult to have a different contractor fix these issues. While Anna seemed fine during the initial quote and design process, she was unnecessarily rude and dismissive in follow-ups, which really stood out. The communication was poor, and I’m left with a poorly executed product. I would not recommend working with this company.

I had the absolute worst experience with Closets by Design. From the initial consultation to the final (unfinished) product, it was nothing but frustration. Communication was terrible—getting updates or answers to simple questions was like pulling teeth. The installation was sloppy, and the quality of the materials didn’t match what was promised during the consultation. I would not recommend this company to anyone—save yourself the stress and look elsewhere!

This company has the worst customer service. After installing a design totally different from what I ordered, no one can be found to discuss the issue as a guy named Michael had stated. All they want is your money and no follow up on the service provided. Jasmine is the worst salesperson, she needs to try to do something else and learn how to provide good customer care.

I was considering having my entire duplex outfitted with Closets by Design services. The local North Vancouver, BC designer came by and spent the majority of the initial visit insulting me. The local Vancouver office has acknowledged my experience to be true and said it was an isolated incident and there was no intention behind his comments. It seems like nothing is being done about this. The Designer repeatedly told me I "couldn't afford" Closets by Design services for a custom wardrobe. When asked why he thought he knew my finances, he said because "this isn't a 60 million dollar home in West Vancouver". He also saw fit to say that my construction costs will be high and this wasn't for us. He refused to give a rough quote during the visit. He also said that 9 times out of 10 he designs a wardrobe and people do not go through with it because of the price tag. The local representative has not returned my two calls (with one attempt on my part yielding “your address was not on file”) and has been communicating over email after a few pointed attempts for an update on the designer’s behaviour.

Horrific experience. lack of caring for costumer, lack of internal control, quality control, poor material, wrong material delivered, poor communication, very poor management, poor communication between factory and installer and providing of items. lack of staff. installers are new, designers are new. improper design/measurements. installation with doors being stuck. cracks in the panels, wrong drawers delivered. many many delays. lack of response to calls. severe stress. this company should not be in business. very poor experience with the north west NJ (Florham park specifically) office. Would NOT recommend and am recommending others not to ever use, stay away. reporting to BBB

I would give it half a star if I could. The incompetent designer turned in a design that was not what I asked for, measurements were wrong and left part of my closet damaged. The company does not care - that is effectively the response I received. Use them at your peril. Nasty, offensive employees.

We engaged with Closets by Design to remodel our existing closet, and the initial phase was encouraging, with good service and with an experienced design consultant, Kerry. After this, all went downhill: - They sent only one person to complete the job in 2 days. The job was assigned to Jose who did not have all the information and right materials to do the job. He struggled to fit the doors and left at 9 pm on day #2 without completing the job and he said that I had to call the office to see when they would complete it. - The next day I contacted Steve (Installation Manager) who vaguely said that they will eventually finish the job sometime in the future as they had already other commitments (ie. new customers); therefore, we were left with a half-done product and they had collected 100% of the installation/materials cost. This means, I had no leverage to get them to complete the job sooner rather than later. - I was not happy with Steve's response so I asked to be contacted by the franchise owner, Brandon, who assured me that we will get someone out the next day to complete the job. That didn't happen, and I kept getting excuses and stories about machine malfunctioning and lack available personnel (that being the reason that my doors were not cut and ready). I think other clients were prioritized as Closets by Design already had 100% of the money, therefore there was no incentive for them to complete the job. - Eventually, they sent a 2-man crew to finish the job, but they came with no instructions, no knowledge of what needed to be completed and on top of this, they brought only half of the doors, and they had the wrong color. Again, we were left with a half-done product, having paid 100% of the cost. - I had to call again to push for a solution and they were unresponsive until I told them that I had disputed the 50% final payment with my credit card company. Only that, got them to send a crew to finish the work the week after. In summary, a very painful experience for a very simple job. Their installers were sent without instructions, the materials were not the right size and/or color and worse, the attitudes of Steve and Brandon were unprofessional and disrespectful.

I made an appointment with this company August 26, 2024. Consultant is very impatient and tells me that company called and texted me the past hour to ensure that I am aware of the appointment. I arrived at my home 10 minutes prior to appointment. There is no phone call or text records. I basically told her that I am obviously here and want to hear her suggestions. Consultant comes into my home and I show her the 2 closets I that have storage issues. She measures the spaces and quickly we come to the living room and I tell her to take a seat. She insists to sit in my dining room that is surrounded by boxes that clearly need to be moved... She keeps bugging me about this and clearly does not show courtesy or empathy when it is quite obvious that I am still unpacking after a BIG HOUSE MOVE in July 2024. We discuss further something and then I get upset and simply ask her to LEAVE MY HOUSE. I will not allow anyone into my house if they cannot behave like proper guests!! PERIOD. Show some respect for your customers. I am now dealing with a competitor. I have addressed this issue with the company that they do not seem to care. They are probably wondering why I am making such a fuss!! Clearly they do get it...You need to build a relationship with your customer first before getting into a discussion. Sitting at a coffee table with brand new leather couches is not good enough for this consultant? You are not welcome to my home....