Closets By DesignReviews of closetsbydesign.com

Very BAD Experience with this company in Sun City West, AZ. Apparently they don’t know how to make a corner bench for a kitchen nook because they brought all the wrong parts and didn’t have any measurements from the designer. The manager Cecilia Brown is a bully and a thief. See all of the BAD reviews on Yelp, Google and Facebook before you take a chance with this company. You may be one of the lucky ones who has a good experience, or they may bring the wrong product, put it together on your floor without protecting the floor, and then find they don’t have the correct measurements. The worst product and expertise, and no installation and they withdraw money from your credit card anyhow, and refuse to give it back!! That is my experience. The owner Gil Santo and his wife Debby Santo have not returned my calls or emails.

Very bad experience, Phoenix AZ; they stole my money from my credit card without my approval and no product installation. They are refusing to refund the money. Buyer BEWARE!!

I do not recommend Closets by Design at all. As a first-time homeowner, I was excited to invest in custom closets, but this experience turned into a total nightmare. I trusted their senior designer, Guy, who assured me of quality and professionalism neither of which I received. Despite warning him about my aunt's prior bad experience with this company (they blocked an outlet and never fixed it), he made the exact same mistake in my home by covering a light switch and blocking the closet door from closing. Worse, the shelf depths he quoted were comically small for the actual space 12-inch shelves in closets 19 to 31 inches deep. He never walked me through the measurements or options in the actual closet space and never showed 3D renderings, unlike other companies I consulted. I was totally upset and unable to speak once I saw the results of what I was quoted and when I was finally ready to talk and express why I was upset with the results, he got defensive and told me to take it up with customer service. In the end, the "solution" was for me to spend another $1,500 to replace two closets after already paying $7,600. No accountability. No apology. Just a massive bill and deep regret. Save yourself the stress and the money go with another company.

They came to measure, and never followed up! Never heard back from anyone lol very strange to come and measure and not provide a quote.

The master bedroom closet came out well, but the installation crew made a mess of my walls when filling in the previous screw holes from the old closet. Instead of just filling the hole with spackle, they made a couple of inch wide repair for a 1/4 inch hole requiring professional help to repair every one of more than thirty holes with texture and paint. The Orlando franchise manager explained that it was in the contract to do a rough repair but this mess they made of the walls was not necessary. Some of the drywall anchors were still in the wall partially sticking out. Totally unnecessary and nothing but aggravation reporting the issue to the company who thinks this is the way it should be done. This is not what you would expect from an expensive nationwide company.

I have never had a worse experience with a company before. The process was flawed from the very beginning and Closets By Design admits it. They know their designer/sales guy measured wrong, didn't take water lines into account and changed the design without my consent and told me via text message--so incredibly unprofessional. I got a sketch on graph paper and that is what they think is sufficient for a $6k install. Why don't they use CAD? I should have seen a rendering at the minimum. I paid for a product that was not what I designed, and they have offered no way of making it right. The design was so flawed the installers had to build a faux wall to make it work and in doing so took up 18" of precious space. I will never work with this company again and wish had read some of these reviews before committing to them; I highly discourage you from working with this company, Aaron and Nick in sales/install specifically. The only good part was the guys that actually installed the flawed design and did the best with what they had-- talk about making lemonade from lemons. If you are unwise enough to do project with these people (DON'T) make sure Aaron is not your sales person and make sure that CJ and Jonathon are you installers. CJ and Jonathon were wonderful, the only acceptable part of this process and company.

AVOID AT ALL COSTS: My Nightmare Experience with Closets by Design I rarely take the time to write reviews, but my experience with Closets by Design South florida was so horrific that I feel obligated to warn others before they make the same mistake I did. From start to finish, this company demonstrated a stunning level of incompetence, dishonesty, and disrespect. Bait and Switch Tactics The sales consultant Karim who initially came to my home showed me beautiful samples and made grand promises about the quality and craftsmanship of their products. What was eventually installed in my home bore little resemblance to what I was sold. The materials looked cheap, with visible issues, mismatched colors, and edges that were already peeling within days of installation. Shoddy Craftsmanship The quality of the product is nothing short of embarrassing. Drawers that don't close properly. . Doors that aren't aligned. Even the hardware feels flimsy and cheap, despite paying premium prices. When I pointed these issues out, I was told that these were "within tolerance" - apparently their tolerance is "completely unacceptable." The Angela Experience But the absolute worst part of this ordeal was dealing with Angela from their team. I have never in my life been treated with such blatant disrespect by a company representative who I believe is management. When I called to address the numerous issues with my installation, Angela was dismissive, condescending, and outright nasty. She interrupted me constantly, accused me of not wanting to pay. When I asked to speak with a manager, Angela said "if you want to speak to the him to give out about me im not putting you through" and that she "didn't have time for this" before putting me on hold for 20 minutes, only to return with the same attitude. Her unprofessional behavior went beyond poor customer service - it was genuinely shocking. No customer deserves to be spoken to with such disdain, especially after spending thousands of dollars on a defective product. Bottom Line Save yourself the money, time, and inevitable frustration. Closets by Design sells a premium image but delivers dollar-store quality with below-zero customer service. There are numerous other closet companies that will actually deliver what they promise without the added bonus of being insulted by staff members like Angela. I've now spent thousands of dollars on the product that I'll likely need to replace within a year. Don't make my mistake - run far away from Closets by Design. One star is one star too many for this company.

I am very disappointed in my closet. I was promised one thing by Faith, and received something totally different. Faith my designer consultant assured me that I would be able to store at least 200 pairs of shoes, which I was only able to store 115. The closet to hang clothing was not aligned appropriately and her suggesting was to put another hole to accommodate the flaw in the closet. In my opinion closet by design is misleading and deceitful.If you decide to used them be sure to have them put everything in writing what you are getting, don’t go by the design.