Closets By DesignReviews of closetsbydesign.com

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I bought a home that needed a new master closet. Closet by design came to my home and showed me a layout that I thought would work. We tweaked it a few times and she constantly went back to the original plans that she showed me. It was like they had one way of doing it and that’s the way it was going to be put in and there was no changing it even before it was built. We also wanted a wall unit built we were willing to pay for whatever it cost, and she just didn’t understand what we wanted. She kept going back to what she thought was best and it was not what we had wanted and not what was best for our space it was insane. It was the craziest thing she just didn’t listen to what we asked for now I’m sitting with the closet that is not functional. The shelves are all too short. I have no doors. The drawers are so cheap. It’s the worst company to deal with. My husband had to hire a contractor to come in and redo it. Even when I called her after it was installed to express my concern that it was not what I had ordered. She said oh well I thought that was what was best for the spade. It was so frustrating. It’s the worst company do not use them

After signing a contract and paying the down payment, I was informed the next day that the design we had agreed on was not doable. After considering the proposed changes (for which I never agreed on) I requested by email a cancellation of the contract. Since that request came one day after the cancellation time of 3 days they did not honor the cancellation request, but also deducted the second installment of the contract. Numerous phone calls and waiting times later, I am still waiting for the payment to be returned and have to involve an attorney at this point. I can not judge their craftsmanship but their business conduct renders their company untrustworthy if not criminal.

WORST EXPERIENCE EVERRRRR! Use California Closets. Do not use this company. They deceive you to try & get the sale the when you go with another company it took me almost 3 months to get my deposit back. Customer service is horrible. Check the reviews on Angie’s List & BBB first. The quality of work is not even as good as IKEA & they charge thousands. BEWARE!

Message for ClosetsbyDesign. I was looking to purchase some reach in closets and after getting the 40% +15% sales pitch in the mail decided to check it out. Well after checking reviews I decided not to go with ClosetsbyDesign. You should realize bad jobs, errors, delays and apparent ripping people off do not increase your market or image

Zero Customer Service and a production dept that has no clue. My 1 day project is going on 4 months with no end in sight. Maybe they should sub out to another franchise to complete my project. Insisted on requesting and cashing my check although project wasn't complete.

Built in desk system was designed but when it came time to install, there have been many problems. The lights didn’t work, the wood was scuffed and the desk panels were either cut incorrectly or installed incorrectly. They have been here twice since first installation and it remains the same. I haven’t been able to use it.

Be careful. This small day-to-day business attempts to break contract by forcing patrons to pre-pay without any course of action should there be discrepancies. You have issues with the install you have no corse to take action. They insist you prepay 100% of the cost prior to install. However, the contract explicitly states that final payment is due upon delivery. Heads up folks, you paid for a closet delivery, not parts for a closet.