Closets By DesignReviews of closetsbydesign.com

Horrible company - shoddy work, horrible customer service experience, dishonest repair people. I used this company to install a closet a few years ago. Things began to break, checked and saw I had a warranty - from this point everything went downhill. Nasty customer service people on the phone, lying about appointments. Worst of all was service person who came to my home said he was going to replace the lighting system inside my closet with a whole new system, then decided on his own to try to repair the existing system which is no longer being made. Really wish I had read some of the reviews of this company before I hired them.

After 3 tries my closet is not complete. Twice material was cut wrong. Things are missing or poorly installed. On day 2 installers left without completing the install and said Customer Service will call you. I never heard from anyone even after repeated emails and calls. I now finally have a "service appointment" to complete my closet. That was only because they came looking for final payment. No apologies, nothing. IF that appointment is successful my install will be a 4 week process. I absolutely do not recommend you buy a closet system from Closets by Design.

Awful company. Complete bait and switch. They sold us a closet and showed up today with a complete different design than what we had purchased that didn’t fit our layout. They are refusing to give back our deposit. I will get my credit card company to try to get the money back and if that doesn’t work, I’ll pursue legal action.

Employees are 100% commission pay. Drive, meet potential customers, complete paperwork but with no sale comes No pay. What ? Literally hours of work for nothing. No minimum wage. Why would anyone work for a company like this ? Supply your own vehicle , own computer, own phone, own stationary...yup supply your own pens. But you get a cool plastic ruler, oooh.What a sad business model started in USA then crept into Canada. Franchise owners lose nothing while you lose time, gas money, and ink. If you don’t make a sale you get squat. Think hard before signing up to work with this greedy, self centred outfit.