Heather
I just wanted to share my experience…
I just wanted to share my experience with Closer Pets and the MiBowl+.  I spent nearly $600 on two feeders and the hub only to find out that they don’t work with my cats HomeAgain microchip.  if you read their refund policy, you’ll see that they do not offer refunds if the product was used, however, following the manufacturer instructions, it informs you to use a training mode which requires you to place food in the feeder. Once you do that you product is no longer eligible for a refund. in the event, you did not use food and bypass the training you will be required to pay the return shipping in order to get a partial refund. I caution you on purchasing this product and would have you consider a different option just based on the customer service and refund policy. I chose this brand specifically because of its ability to read a microchip and not require the animal to wear a collar with a very large tag. I was informed by customer service that if the microchip didn’t work that I would need to use the tag and teach my cat how to wear a collar. If this product is going to be marketed in the United States, then it should work with microchip brands that are placed in animals in the United States. It doesn’t. I was offered a refund if I mailed the machines back- that cost over $50 to do. Order from amazon so you can get free returns if the product doesn’t work with your animals chip.
Response from Closer PetsJan 16, 2024
Hi Heather, Again, I'm very sorry to hear that you feel this way and have had trouble pairing your MiBowl with your cat's chip! If you email [email protected], the team will be more than happy to assist you in getting this sorted. Best wishes, Kayleigh


