Ben M.
Terrible workflows
Terrible workflows, terrible support, terrible tool. No customer service. SKIP go to GHL.

Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation in one place — so they can move faster and close more deals. With built-in calling, email, SMS, automation, and AI, Close eliminates tool sprawl and manual logging so teams can focus on selling, not admin. Close is used by small to mid-sized sales teams in SaaS, fintech, real estate, insurance, recruiting, staffing, and professional services — particularly by founders and sales managers running relationship-driven sales at companies that prioritize speed and follow-up discipline.
Close (close.com) has 75 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Ben M.
Terrible workflows, terrible support, terrible tool. No customer service. SKIP go to GHL.
Adam W.
"AI Search" kills it all Its the most stupid search engine I EVER encountered in my life. You literally search a domain name and it just shows it on fourth position sometimes because others have something similar from the domainname in their title... Whoever programmed this should get fired, just do a normal search engine - no degenerate AI needed This has been this way for month and no one gives a damn about it Also if you work too fast (Change the workplace and try to search very fast after that) Close will literally replaces what you put in the AI search bar with what was there before which ALWAYS results in the wrong search Such an incompetent tool
Diane R.
Super, sind seit Jahren zufriedener Kunde.
India G.
I really like Close. Has made my life as a Sales Exec much easier.
Waldemar H.
Once it was the best CRM i knew. Since they forced to use me the new lead-page my producitivity dropped. - Crucial functions are missing - Bugs appearing every 2 minutes (obviously not tested enough by a feature-tester) - High latency / increased loading time - No overview in dropdowns - Circumstancial to use in general And the best of all is that the support is responding with templates instead of taking the problems seriously. Congrats Close. You just messed up your own CRM.
Michel M.
It's impossible to cancel a trial within the first 14 days without connecting with support. Very shady dark UX.
Kristian
Close is the straightforward solution for managing sales. If you use don't need the full suite of Hubspot it's an absolute no-brainer to go with Close. We built our setup with Intercom and Close and it works perfectly by using the Zapier integration to connect the dots.
Marco M.
User-friendly interface and Excellent customer support