CloseReviews of close.com

One of the worst CRMs out there - completely overpriced. The tool is completely overloaded, and core functions like a simple CRM table where you can click and call is not there. + Sound Quality of the internet calling functions are pretty bad. I don't create it to $19 package, still got a $79 invoice because of "addons". I can overall not recommend this at all.

These are absolutely bait-and-switch con artists. During a $200 3-day trial, I received 18 roofing leads, 6 of which I was able to contact, 3 of which I signed to contingency agreements, and two of which turned into actual jobs. Palatable numbers, and that was on an outreach of 2500 touches per day. We agreed on a program of $600 per week for an outreach of 3500 per day, 5 days per week. The first 4 days I got 13 leads, half of which I was unable to contact at all, and half of which were obviously so drastically agreed that none of them remembered having responded to anything, except for one gentlemen who thought he might have responded to something a few years ago, in his previous residence. When I reached out to the sales rep Jennifer, she reacted as if this had happened a thousand times before. Run screaming away from Close Ai leads!

We have been using Close for our sales operations, but today they completely locked our account without any prior warning, citing a "high risk" flag. This happened despite the fact that we are a fully verified German corporation (GmbH) and have already submitted all "Regulatory Bundles" and legal documents (Handelsregisterauszug) months ago. The worst part: Close has blocked our access to our ENTIRE lead database. I have already lost a major closing today because I couldn't access my data. Support has gone silent and is ignoring our urgent emails. Holding a customer's business data hostage while ignoring verification documents is a massive breach of trust and a violation of GDPR data access rights. If you are a professional sales team, be warned: Close might cut off your business at any moment without notice or support.

IPhone app is awful, everything is slow and quite often the call stutters which makes it impossible to contact someone

We signed up for Close to evaluate it as a CRM for our B2B sales operations. Within hours, our trial was locked down by their “auto-security system” — before we even had a chance to use the product. When we reached out to support, we received a generic copy-paste response asking us to hand over personal LinkedIn profiles and other sensitive data just to trial their software. We pushed back — politely but firmly — and received the exact same template again from a different agent. Nobody actually read our message or addressed the issue. Let that sink in: a CRM that’s supposed to help you manage customer relationships can’t manage its own customer relationships. If your security system is flagging legitimate signups and your support team can’t do anything beyond pasting pre-written responses, your onboarding is fundamentally broken. We’re a company with 6+ years in the market, an active online shop, physical retail, and real revenue — and we couldn’t even get past the trial screen. We’ve since moved our evaluation to HubSpot Sales Hub, which let us get started immediately, has responsive human support, and doesn’t treat prospective customers like suspects. If you’re looking for a CRM you can actually rely on in a business context, look elsewhere. Close isn’t ready. tl;dr: Trial instantly locked. Support is copy-paste bots. Asked for personal data just to test the product. Avoid if you value your time.

Terrible workflows, terrible support, terrible tool. No customer service. SKIP go to GHL.

"AI Search" kills it all Its the most stupid search engine I EVER encountered in my life. You literally search a domain name and it just shows it on fourth position sometimes because others have something similar from the domainname in their title... Whoever programmed this should get fired, just do a normal search engine - no degenerate AI needed This has been this way for month and no one gives a damn about it Also if you work too fast (Change the workplace and try to search very fast after that) Close will literally replaces what you put in the AI search bar with what was there before which ALWAYS results in the wrong search Such an incompetent tool

Once it was the best CRM i knew. Since they forced to use me the new lead-page my producitivity dropped. - Crucial functions are missing - Bugs appearing every 2 minutes (obviously not tested enough by a feature-tester) - High latency / increased loading time - No overview in dropdowns - Circumstancial to use in general And the best of all is that the support is responding with templates instead of taking the problems seriously. Congrats Close. You just messed up your own CRM.