CloseReviews of close.com

Having used Salesforce, Zoho, Hubspot, Dynamics, and more, I can confidently say that Close has been my favorite out-of-the-box CRM since I first used it in 2015. Since then, I’ve introduced Close to every employer I’ve worked for, and all the employees who’ve used it have grown to love it and prefer it over other CRM solutions. Close excels in search functionality, email template capabilities, opportunity (deal) tracking, robust reporting, and ease of use. I’m a huge fan!

We've been happy Close customers for nearly 10 years. The features they've added recently have been next-level useful, saving us literally hours a day and adding more intelligence than we've ever had before straight into the CRM. Their support is unfailingly excellent.

These are absolutely bait-and-switch con artists. During a $200 3-day trial, I received 18 roofing leads, 6 of which I was able to contact, 3 of which I signed to contingency agreements, and two of which turned into actual jobs. Palatable numbers, and that was on an outreach of 2500 touches per day. We agreed on a program of $600 per week for an outreach of 3500 per day, 5 days per week. The first 4 days I got 13 leads, half of which I was unable to contact at all, and half of which were obviously so drastically agreed that none of them remembered having responded to anything, except for one gentlemen who thought he might have responded to something a few years ago, in his previous residence. When I reached out to the sales rep Jennifer, she reacted as if this had happened a thousand times before. Run screaming away from Close Ai leads!

We have been using Close for our sales operations, but today they completely locked our account without any prior warning, citing a "high risk" flag. This happened despite the fact that we are a fully verified German corporation (GmbH) and have already submitted all "Regulatory Bundles" and legal documents (Handelsregisterauszug) months ago. The worst part: Close has blocked our access to our ENTIRE lead database. I have already lost a major closing today because I couldn't access my data. Support has gone silent and is ignoring our urgent emails. Holding a customer's business data hostage while ignoring verification documents is a massive breach of trust and a violation of GDPR data access rights. If you are a professional sales team, be warned: Close might cut off your business at any moment without notice or support.

super system

IPhone app is awful, everything is slow and quite often the call stutters which makes it impossible to contact someone

We signed up for Close to evaluate it as a CRM for our B2B sales operations. Within hours, our trial was locked down by their “auto-security system” — before we even had a chance to use the product. When we reached out to support, we received a generic copy-paste response asking us to hand over personal LinkedIn profiles and other sensitive data just to trial their software. We pushed back — politely but firmly — and received the exact same template again from a different agent. Nobody actually read our message or addressed the issue. Let that sink in: a CRM that’s supposed to help you manage customer relationships can’t manage its own customer relationships. If your security system is flagging legitimate signups and your support team can’t do anything beyond pasting pre-written responses, your onboarding is fundamentally broken. We’re a company with 6+ years in the market, an active online shop, physical retail, and real revenue — and we couldn’t even get past the trial screen. We’ve since moved our evaluation to HubSpot Sales Hub, which let us get started immediately, has responsive human support, and doesn’t treat prospective customers like suspects. If you’re looking for a CRM you can actually rely on in a business context, look elsewhere. Close isn’t ready. tl;dr: Trial instantly locked. Support is copy-paste bots. Asked for personal data just to test the product. Avoid if you value your time.

Very Good System!