Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing352 approved reviews, newest moderated first
Jakob A.
Ordered a ring with a discount. Honoured the refund with the discount amount into a coupon when I returned the item I decided I did not want. Almost instantly and got the refund as soon as they received the item back and bought the piece I preferred! Quick easy and painless. Didn’t have to pay anything to return the item. Was great will order again!
Ludovico B.
The products are fantastic but the problem is that i can’t order them since every single one of them seems sold out. I know you guys “don’t rush craft” but at this point you aren’t crafting at all which is a shame since i really wanted that Hermes ring, hopefully you solve this soon.
Cindy Y.
How would you like it if it was your son’s birthday and you ordered a ring two weeks in advance of his birthday and didn’t receive the ring for another five weeks. When you got the ring it was black and badly tarnished. We sent the ring back and received another ring that was bent. We sent that ring back and you said you would never send a ring out like that, and wouldn’t send another or refund. Instead you kept the rin and said you disposed it. That in itself was ridiculous since silver was $80 and ounce at the time. It’s sad our previous experience was great and now this. You should really check your people in customer service. Poor job! We won’t give you another dime. I’m not sure of the date. My son’s birthday was March 29th.
Response from Clocks and ColoursJul 9, 2026
Hi Cindy, Thank you for taking the time to share your experience. We're truly sorry that what was meant to be a birthday gift for your son became such a frustrating experience. We understand how disappointing it was for the original ring to arrive with tarnishing, and we're glad we were able to resolve that concern promptly by providing a replacement under our warranty. When the replacement ring was later returned to us, our team carefully inspected it to better understand the concerns being raised. During that inspection, we found that the ring had sustained significant wear and damage that was inconsistent with its original condition and was not indicative of a manufacturing defect. The condition of the ring was not one that would ever pass our quality inspections or be shipped to a customer, and no quality issue with the replacement itself had been reported prior to its return. While we always do our best to accommodate customers when unusual situations arise, we also have to make decisions based on the condition of the items we receive back. In this case, the evidence indicated that the ring had been heavily worn and damaged while in the customer's care, which meant we were unable to approve the requested refund under our return policy. As a gesture of goodwill, we did offer to return the ring to you rather than retain it, even though the return did not meet our policy requirements. We appreciate your previous support of our brand and are genuinely sorry that this experience has changed your impression of us.
wambitz
Their customer service and products are superb, they reply fast and so far it was been a great experience shopping with them.
Glen
***Update in reply to C&C's message: Like I said, buyer beware! C&C is the only jeweler on the planet where "significant wear or damage" can occur from wearing a necklace around your neck perhaps 30 times*** I'd made my 3rd purchase through C&C online from Australia and was very happy until some leather wrap on a necklace from my first purchase broke/tore/failed. I contacted C&C and they sent me details of what I needed to send, I sent the video, pictures and details. Their responses were fast, credit there, unfortunately they said "After reviewing the details, we’re sorry to let you know that we’re unable to approve the request", this is a necklace that lasted all of 6 weeks! Perhaps their warranty and customer service is far better if you live in Nth America, but if you're purchasing for overseas, buyer beware! Customer Service = 0 Product = 0 Quality = 0
Response from Clocks and ColoursJul 6, 2026
Hi Glen, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you disappointed. We understand how frustrating it is when a product does not perform as expected, particularly after only a short period of ownership. While all warranty claims are carefully reviewed, they are assessed on a case-by-case basis using the information and evidence provided. Our products are designed to be rugged and durable, but the length of time an item has been owned is only one factor considered during a warranty assessment. Depending on how an item has been worn or the conditions it has been exposed to, significant wear or damage can occur even within a relatively short period of use. Following our review of your submission, the condition of the item did not meet the criteria for warranty coverage under our policy. We appreciate that this was not the outcome you were hoping for, but we want to assure readers that our warranty process is applied consistently to all customers, regardless of where they are located. Geographic location does not influence the assessment or outcome of a claim. We remain committed to reviewing every case fairly and individually, and we appreciate you taking the time to share your experience.
Yamil
I ordered a 4mm rope chain from for this company and the chain itself don’t even measure 3mm. I think they just expect their customers to not even notice since probably most of them are naive and don’t know about jewelry. I reached out to them with the pictures they asked for and hopefully they can refund me because I don’t even want a replacement anymore. I will never buy from them again
Response from Clocks and ColoursJul 2, 2026
Thank you for taking the time to share your feedback. We understand your concerns and appreciate the opportunity to review them. After receiving your inquiry, we escalated the matter to our internal product team and, out of an abundance of caution, conducted an audit of the remaining inventory for this style. Each unit inspected was measured against the product specifications, and our review confirmed that the pieces were consistently manufactured within the intended dimensions of the design. We recognize that measuring rope chains can sometimes produce results that differ depending on the method used, as the braided construction creates high and low points along the surface rather than a perfectly uniform diameter. While we understand that the chain did not meet your expectations, our investigation did not identify any manufacturing irregularities with this product. We appreciate you bringing your concerns to our attention, as it allowed us to verify the consistency of the production run and ensure our quality standards continue to be met. We understand that you have already submitted a return for this item. If you need any further assistance, please contact our support team again anytime.
Jeffrey M.
I ordered a wallet chain and a bracelet and found the bracelet was too small. After emailing their customer support they directed with a link for an exchange and provided free shipping. I waited about 10 days but there was no update on the exchange. I emailed support again and they resolved the issue within 12 hour period. Customer support was very quick to answer my emails and resolved my issue very quickly. As for the products I received during my purchase and even past purchases, I had no problems with the quality of the items and there was no damaged packaging either.
Turners
I've ordered jewelry and cologne several times in the past two years and have been very pleased with the quality and detail in each piece. I definitely will keep going back for more!
