Clockify (by CAKE.com)Time tracking software used by millions. Clockify is a time tracker and timesheet app that lets you track work hours across projects.
Clockify (by CAKE.com) (clockify.me) has 86 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingInternet & Software · El Monte, California
Excellent
Internet & Software · Los Angeles, California
Excellent
Internet & Software · San Francisco, California
Excellent
Internet & Software · San Francisco, California
Excellent
Showing 27 reviews with 1 star · Clear filters
Tom S.
Rubbish, you can't event see 1 month. Can't export, can't copy from 1 account to another acount month
Response from Clockify (by CAKE.com)Aug 29, 2022
Sorry about the confusion. You should be able to select any date range and export all your time in Reports. You can also import the exported data into another workspace. Feel free to contact us [email protected] so we can help you better. Cheers!
santosh
Very dangerous way of getting pulled into billing. I was forced to upgrade while trying some options and did so. however it was not suitable according to vendor, I asked for cancellation and refund, they rejected and I just signed up 1 day back. Ridiculous. In UK there is usually 14 day trail/cooling off period , these guys are just making money with no refund policy. They should be banned out of UK atleast
Response from Clockify (by CAKE.com)Jul 21, 2022
Hi there, I'm sorry to hear about your experience with our app. Please note that we offer a 7-day free trial of our paid plans where users are not required to enter their credit card to activate the trial. It's completely free and without any obligation, as it expires after 7 days. During this period users can trial all the paid features for free. Once the users decide to upgrade to our paid plans they are presented with our clear no refund policy which is shown in one of the steps when upgrading to avoid any mistakes. We take every request for a refund very seriously and in case of any error on our side we are happy to find a favorable solution. In your case, I am afraid that we are not able to issue a refund due to the fact that there was no system error or any issues with the app. Kind regards.
Janet
BEWARE - it is very easy to click what turned out to be the WRONG button when prompted to upgrade the basic version and when you do you will be given NO option to set up the Trial version, and no way of knowing that it is set up WITHOUT credit card details. EVERY SINGLE FIRST application should be TRIAL VERSION to avoid this very bad entrance into your product. BEWARE everyone. They hide behind a T & C to make money from this. I lost my first months subscription due to this hidden feature. Lucky I did not pay a years subscription as I usually do with products. Still thought I had a 7 day trial of the upgraded product, sadly NO :( It maybe a good app, but getting your staff to comply is the biggest hurdle and having the time to set it up to become useful is another.. EDIT after your reply _ I still stand by my first email to you TEST Apr 4, 2022, 13:16 GMT+2 I thought I had subscribed to the Trial version of this software but note that you are charging me a full subscription fee. Nothing was noted regarding non compliance. Your procedure for upgrade is NOT CLEAR and I believe after doing more research, others have had this SAME issue. SAD that you have to steal our funds when offering 7 days FREE.
Response from Clockify (by CAKE.com)Apr 12, 2022
Hi there, Thank you for your feedback. I am sorry to hear about your experience with our app. Please note that the free trial can be activated without the need to insert the credit card details and this allows our users to try paid features for free. This information can be found on our website : https://clockify.me/help/extra-features/free-trial Once the user decides to upgrade to any of the paid plans there are clear indications about the charge that will follow to prevent any mistakes. We do have a strict no refund policy but we also recognize that the system issues can happen and in those cases, we try our best to assist. The reason for the refund in your case was the "inability to get your team to comply with our app". I am afraid this does not fall under the scope of our refund policy as there were no issues on our side. We however are happy to look for other solutions and would invite you to reach back to us to try and find a suitable workaround. Kind regards.