Clockify (by CAKE.com)Reviews of clockify.me

Response from Clockify (by CAKE.com)Mar 6, 2025

Thank you for your honest feedback, Zyren. We appreciate it and are dedicated to enhancing our customer support. Please be aware that we offer a free trial that does not require credit card information, allowing you to explore all of our paid features up to the Pro Plan for 7 days. Additionally, aside from our Terms of Use, we clearly outline the no refund policy before each upgrade to ensure our users have all the necessary information before making their decision to upgrade. As a gesture of goodwill, we are happy to offer you a credit that does not expire until it is spent. We cannot find any issues reported with this user name. We would be happy to check if there are some issues we can address and ensure you experience our apps to their fullest potential.

Response from Clockify (by CAKE.com)Mar 11, 2025

Thank you for sharing your experience. We appreciate your feedback and the opportunity to improve. CAKE.com Suite is a newly developed solution, and while we continue to enhance it, we acknowledge that some features, such as workspace migration between Organizations were still in development at a time. Our team took immediate action to assist you, including offering an extended trial to minimize any disruption on your workspaces. Additionally, we offered credit as a token of appreciation for your patience while the feature was still in development. We take pride in responding quickly to any Support inquiries, with our first reply always within an hour via email, while chat and calls are handled live. Although the initial setup presented challenges, our team remained committed to finding solutions for you throughout the process. Our development team is actively working on new features to enhance the overall experience and as promised, we have also implemented a feature in the meantime that addresses the previous issue, ensuring a smoother experience moving forward. Appreciate your time with us and look forward to future collaboration.

Response from Clockify (by CAKE.com)Feb 10, 2025

We’re sorry to hear about your experience. Our cancellation policy states that subscription renewals are non-refundable once the renewal period has begun. Since the cancellation request was made after the renewal, we were unfortunately unable to process a refund. To make sure you’re not losing out, we offered to cancel the subscription and provide a credit with no expiration date, which can be used for future services. We strive to be as transparent as possible with our policies and always aim to assist our customers in the best way we can with an equally speedy response. If you have any further concerns, please feel free to reach out to our Support Team and we’d be happy to assist further.

Response from Clockify (by CAKE.com)Nov 1, 2024

Hi, JR. We appreciate you taking the time to give us honest feedback. I'm sorry to hear you're having problems with our app. I have noticed you have an open ticket with the Support team, and the case is being worked on pending a response from you. I double-checked our First Reply times and can confirm that your issue was dealt with in less than 30 minutes. We aim for a response time of less than one hour when users reach out via email. It would be really helpful if you could let us know if the troubleshooting steps shared with you helped, and we appreciate your cooperation as we work together to ensure you get the most out of our app. Looking forward to hearing from you! Note: For live support please reach out to us via chat or phone number available on our Help page!

Response from Clockify (by CAKE.com)Oct 18, 2024

Hi Heather 👋 Thank you for taking the time to leave your review on Trustpilot. We appreciate your feedback and always strive to provide the best possible experience for our customers. To ensure transparency, we have a system in place that automatically sends a reminder email 7 days before any subscription renewal, so customers have plenty of time to review or cancel if needed. Upon checking your account we can confirm that the reminder was sent to the email address linked to your account. Our records also show that a receipt was emailed to you after the renewal, which you responded to when requesting a refund. We review every refund request carefully, but in this case, it falls outside of our refund policy as outlined in our Terms of Use. That said, we did offer a credit for future purchases as a gesture of goodwill, and that offer still stands if you’d like to accept it. We’re here to help if you have any other questions or concerns. Thanks again for your understanding! All the best!

Response from Clockify (by CAKE.com)Nov 3, 2023

Hi Rob, Thank you for sharing your experience with us, and I'm sorry to hear about the confusion you encountered during your recent renewal process. We appreciate your feedback, as it helps us improve our service. I'd like to clarify a few points regarding your case. 1.Please note that Clockify informs users about upcoming subscription renewal 7 days in advance. Further more we offer 14 days grace period for payment and during that time users can reach out to us if they want to request certain changes regarding the invoice. 2.To make changes to the number of seats on your annual subscription, it's essential to adjust your seat number before the invoice becomes past due. 3,.This way, you can ensure that you're billed for the number of seats you need. 4.Regarding the refund, I want to clarify that we generally do not offer credits in situations like these, since the invoice for renewal was past due. However, in this case, we made an exception and offered a credit that can be used for future invoices or to add new seats. Hope this clarifies it a bit. If you decide to get credit for the removed seat, don't hesitate to reach out to your customer support agent and will add credit to your workspace. Have a great day!

Response from Clockify (by CAKE.com)Sep 22, 2023

Hey Joseph, Thank you for your honest feedback and we are sorry to hear that you had less than ideal experience with our app. We try to fix and improve our app as quickly as possible and almost always based on our user's needs and we are glad you have noticed the effort we put into resolving the presented issues. I am sorry that the payment policy was not satisfactory in this case, since we do try to be clear and upfront regarding the financial aspect of the service. Once the users decide to upgrade to our paid plans they are presented with our clear no refund policy which is shown in multiple steps when upgrading to avoid any such mistakes. We take every refund request seriously and approach it uniquely to make sure there is something favorable to come out from it for the both parties involved. Since we were in the process of fixing the issues that were reported we were not able to determine that the core functionality of the app was compromised, therefore we were unable to put this request under the scope of requests we would be able to give a refund. Auto tracker is a feature available on our free plan. We would be happy to hear more about the issues that you encountered and are determined to provide solutions to the issues that you have mentioned. Kind regards,