Clifton ClothingReviews of cliftonclothing.com

DO NOT USE THIS COMPANY - EXTREMELY POOR SERVICE UPDATE: Please read negative reviews before using this company - those reviews are genuine and accurate. - Response given is far removed from the facts and accuses me of dishonesty, now in a public forum (which is defamatory). "Marcus'" attempts to gaslight me appear to match the experiences of other customers: another reviewer experienced the same notwithstanding the fact that he was buying clothing for a charity. - Still, no one from the company has contacted me by telephone. I have only received hostile and defensive correspondence in writing. It is alarming that this company will not treat its customers with human dignity, especially after Bruce Elliot was so eager for me to submit the order and transfer the price. Original review: - Bruce Elliot was extremely swift to contact me as soon as I’d requested call back from website - I gave express instructions regarding our design - I paid £412 - the shirts were significantly different to the design. The difference went beyond an acceptable margin of difference as indicated in the Ts&Cs - the colours of the shirts bled on washing when washed in accordance with washing instructions - Bruce Elliot has ignored all of my correspondence since problems arose - his team have responded defensively and evasively, asserting without basis that the shirts comply with the design and that the fabrics did not bleed on washing - effectively accusing me of dishonesty - his team have refused to send me a refund and have demanded I ship the shirts to Hong Kong at my own expense despite my explanation that this puts me at unacceptable risk I have been in correspondence with this team for over a month to no avail.

Excellent product and clear communication throughout. The pupils are really pleased with the ties and they have come out just as we'd hoped in design.

I have to say that I am hugely impressed by your service. The design and personal help was superb and the delivery time was excellent. The product itself was spot on for our needs especially with the long zip. My friends love the cycle top and people have been asking where we got it done which is great. The quality is fine and hopefully after a few washes it still should be perfect. I am most grateful for your smooth service and you alleviated much of the worry from the process due to your constant updates which were very helpful. I hope you continue to thrive as a company and I am once again very happy with the finished article. Thank you so much.

My experience has been great! Customer service was very professional, very quick and efficient and the comments given were really helpful and pointed out issues I hadn't thought of. The final product is exactly what I had imagined, great quality and finish, perfect fit, I couldn't be happier!

Great team, great product Three elements deserve excellent feedback: 1. Initial conversation - Bruce and the team were enthusiastic, helpful and professional in early conversation, ensuring we felt comfortable ordering through Clifton 2. Ordering process - The Studio team were both flexible and responsive through the order. We amended our order at one stage and this was handled transparently, honestly and effectively 3. End product - The jerseys were ordered for our clubs 50th anniversary celebrations. The quality of the product is excellent and more than met our expectations Thanks all round

I am so glad I found these guys and ordered couple of rashguards (customisedfor my friend and I). Jimmy and team were super lovely and helped me with my 100 questions, as well as pointed out that our logo needs to have better resolution(this wouldn't cross my mind to check). The rashies are good quality and comfortable, the print and colours look really good. We have ordered another one (male size) and will definitely be contacting Clifton again!

Cliftons are the only supplier I could find who can produce class rugby shirts in a heavy weight loop back jersey 100% cotton fabric. They are really superb shirts and a careful design and ordering process ensures you end up with exactly what you require. A quality product from a team who understand how to communicate with their customers. Highly recommended.

Let me start with the good, because there is a lot of it and it needs to be praised. The design process (in my case, rugby shirts for my sports team) was very easy and user friendly, there were lots of options and I was able to design them exactly as I wanted before even submitting the design for order without having to make special requests to the staff directly. The quality of the shirts is absolutely premium, and the price was even slightly better than competitors (10-25 shirts for £47 each, whereas other brands would need at least 20 orders for the same price). The acceptance of the order was easy and quick, and the customer service replies very quickly. Now, the minor issue. I received confirmation of order acceptance and beginning of production on the 15th of February 2022, and having selected the "Standard" service I expected delivery on or about the 15th of March with the quoted lead time of 30 days. Having received no shipping notification on the 15th of March, I enquired and discovered that the Standard service did not include a specified "deliver-by" date, and I really wished that this would have been made more clear, as I only found this out after I had waited a further 6 days (21st of March 2022) before emailing again to ask about the progress and being told the following. Having emailed again a few times, I was finally told that the delay was due to DHL being slowed down by a Covid-19 outbreak in the operational area. Of course, this is beyond Clifton's control and I do not blame them at all for the delay. However, it would have been nice to have been notified of the delay occuring without having to email back and forth a few times asking about progress. In conclusion, Clifton's service and products are both of optimal quality, and the only issues are, as I said, not making it clear enough that the standard service doesn't have a guaranteed deliver-by date and not being notified of courier delays. Aside from these two, I would recommend Clifton above competitors, and I can find no issue with the products I received.