Clifton ClothingReviews of cliftonclothing.com

Response from Clifton ClothingOct 6, 2022

Hi Chris Thanks for your message, please note our customer service reps are instructed to handle all enquiries via email or live chat so that there is a record of requests made and any responses, when dealing with complex designs this is necessary to avoid misinterpretation. Our service holds an excellent rating here and on other review sites, and we review all feedback to continuously improve our products and processes. As international business we have operations around the world - for our British customers we clear goods into the UK on their behalf and pay all duties and VAT due on them at that point to ensure that the price you see is the final and transparent price - we do not charge our customers VAT. With regards to your order, a support ticket has been opened and our records show that your emails have all been replied in a timely manner with a full replacement of that order sent to you based on the order pack details which you approved of prior to the replacement being arranged.  Many thanks, Marcus

Response from Clifton ClothingSep 21, 2022

Hi Rich Thank you for your review! Our design team was happy to accommodate your custom pattern to the jersey and we are glad you found this process enjoyable and resulting in very special custom made club jerseys. We will be happy to assist you with any future kit requirements, our team are standing by to always do their best to cater for your needs. Best wishes, Marcus

Response from Clifton ClothingSep 21, 2022

Hi Ingrid Thank you for your kind words. We are happy to hear that the jersey has become such a special present for your husband and that our sizing is comfortable. Please do not hesitate to reach out again for any future orders and we will be happy to assist! Best wishes, Marcus

Response from Clifton ClothingSep 21, 2022

Hi Robyn Thank you for your kind message! We understood the tight deadline you had on these rowing jerseys and our production manager had personally seen this production through and since the artwork and design was confirmed at an early stage we were able to expedite this further allowing the jerseys to be delivered earlier than expected. Best wishes, Marcus

Response from Clifton ClothingOct 19, 2023

Hi Steve Thank you so much for taking the time to leave a fantastic review. It means a lot to our team, as we strive to provide the best possible service to our valued customers like you. We're glad that our communication efforts made a significant impact on your experience and that we were able to deliver your order on time. Your kind words will be passed along to the entire team. We truly appreciate your support and look forward to assisting you with any future custom clothing needs. Best, Marcus

Response from Clifton ClothingSep 21, 2022

Hi James Thank you for your message here. Please note that our team has explained to you on every request that was chargeable and you were notified of these extra charges in the order pack email prior to you requesting additional design amendments. These are also listed on our website as chargeable extras. Our colleague Jimmy had also taken extra time to ensure you do not make excessive amendments and compiled all the change requests to clarify all your requests were included in the amended design. As such, saying it was 'impossible' to adjust the design would be untrue as the email correspondence shows our team has spent a considerable amount of time preparing the design change to meticulous detail to which you have approved the design and signed off for the same. With regards to the print quality, our team had emailed you a few times in June that if you provide a non-vector format file and approve use of the same, the print quality will be limited to the file we were provided and will pixelate when enlarged. Lastly, the fabric selected when you placed the order was polycotton fabric upgrade which is a heavier weight, higher durability fabric where the trade off will be less stretch and comfort to our default cycling jersey fabric. If the specific fabric and artwork requirements were made known to us we would have informed you of what is required to fabricate the jersey for you to your exact specifications. Best wishes, Marcus

Response from Clifton ClothingSep 21, 2022

Hi Clair Thank you for your kind words, our team understands the nature of bespoke products and would like to provide our customers with a design they have envisioned. We are happy to hear that the order has met your expectations and if you have any further clothing requirements please do not hesitate to reach out again and we will be happy to assist! Best wishes, Marcus

Response from Clifton ClothingJul 1, 2022

Hi Paul Your previous order (in 2016) was for our winter cycling jersey and we still sell this shirt on our website, however your order this year however was for our Baobab Summer Cycling Jersey which is advertised as being engineered in a lightweight and breathable fabric. They are different products. The vast majority of our feedback and reviews are incredibly positive and we always look for learnings from those with less positive experiences. Best wishes, Marcus