I have been a client of Clients and Community for a little over a year and just joined Scale in May. I only continue to be "WOW'ed" by the consistent overdelivering and abundance of authentic and exceeding of expectations in genuine client service at each level of the organization. I had my first call with Robyn a few weeks ago bringing her a number of technical issues, glitches and many questions to gain clarity and "how to" of applicable next steps in unraveling a number of layers and backend fixes. Needless to say, we had an unexpected comedy of errors just to be able to connect one on one for our call prior to even getting to my list of to do's. It took almost our entire scheduled time slot to be able to connect face to face and be able to allow her access to connect remote. I felt terrible that our call had not been a best use of her time and was happy to reschedule, however, she spent then next hour and a half tackling the list of issues and questions and working with me through her evening | dinner hour/s. Not to mention, she was a pure joy and light throughout each roadblock. While I was [and still am beyond grateful] I was in total shock and awe. Thankful does not fully describe how I feel about her infinite knowledge, patience, graciousness, humor, clear | concise communication, attention to detail, thorough follow up | next steps ...and I could go on and on. Robyn, you are total gem and I am so thankful that you are a part of the C + C team!
Response from Clients & CommunityJul 8, 2024
This is absolutely fantastic to hear, Heather, thanks so much! We will pass along the kudos to Robyn on your behalf!
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Stephan F.
The coaches are very supportive
The coaches are very supportive, there are a lot of Q&As to help get you unstuck, and the course is laid out very well.
Response from Clients & CommunityJun 23, 2024
Thanks so much for the great review, Stephan! Great to hear you're loving it.
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Adrian S.
Robyn Stoney BEST tech support EVER!!
I’m not a tech savvy person, like at all, and was experiencing a lot of technical issues setting up my funnel. Well in comes Robyn Stoney from C&C… I don’t have enough words to express how INCREDIBLE, kind, patient and extremely helpful she was! BEST tech person I ever worked with and the smoothest experience I ever had. If you have any issues she is your gal. What an awesome, knowledgeable individual! Thank you again so much for all your help Robyn, appreciate you so much!!
Response from Clients & CommunityMay 14, 2024
So much love for Robyn, and we agree 100%, she is AWESOME!! Thanks for sharing how awesome your experience with us has been, keep at it :)
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Hugo V.
The formula for setting up a company to…
The formula for setting up a company to be successful is straight forward and easy to understand. If you do the work and put thought into your company, you can see how success is within reach.
Response from Clients & CommunityApr 17, 2024
Hi Hugo and thanks for stopping in to leave a great review! We are happy to hear you're enjoying the process inside of our coaching program. Keep at it :)
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Sarah T.
This training stands out!
I just completed week 3 of the training and WOW is all I can say. I have taken a few trainings before but these are action based and very easy to follow. The methods are proven to work meaning that as long as I do my part, I should find success. I feel supported, encouraged and I'm excited to see what the future holds for my business! There's no doubt that I'm going nowhere but UP, largely in part due to the training and guidance from Clients & Community
Response from Clients & CommunityApr 12, 2024
We just completed reading your review and WOW is all we can say! Thanks so much for your review Sarah, it's greatly appreciated.
We are so happy to hear you're having such an enjoyable experience with us. Strap in, we're going up!
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Darrol C.
Great system
Great system. Well laid out. Easy to follow. Love the energy. Wonderful community. I've been connected to Landon, Chris and Jaden from their early days in GAZ... good to be back with these boys!
Response from Clients & CommunityApr 9, 2024
We love hearing how much you enjoy being in our program. We're glad to have you with us! Thanks for being here :)
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Margaret G.
So much potential and high-level…
So much potential and high-level training! I am a bit overwhelmed as to "what to do" before going live - maybe a checklist would help? All good, very excited to launch!
Response from Clients & CommunityMar 26, 2024
Hi Margaret, thanks for the great rating and for the compliment about our training, it's much appreciated! If you're feeling overwhelmed, let your Accountability Coach know and they can help you out. You've got this :)
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Mike Y.
I recommend getting help with ads from an ads agency.
Full transparency - I rarely write reviews on anything. Doesn't matter what it is, I typically just don't do it. However, I'm leaving this one here because they literally ask you to at the end of (almost) every client check-in form.
Best part about this program: My Accountability Coach. She has been willing to help every step of the way and was always offering advice on how to improve things (99% of the time being ads related). As much as it pains me to say this, she is the reason I'm rating my time with C&C 2 stars instead of 1.
What's good: This program is full of value, especially for beginners. I'm not a beginner; I've spent over $100k on business coaching in the last 3 years. Modules are pretty much step-by-step and easy to follow.
What's bad: This is the tough part for me. If you're like me, you've been interested in C&C because they talk about being good at 2 things; ads & building Facebook groups.
To say I'm frustrated would be a pretty substantial understatement. I've had two separate 1:1 calls with their ads specialists and a copy review with their copy specialist. After being in for the full 13 weeks now, I've yet to have 1 single successful ads campaign that brought people to my group consistently. This is NOT "risk-free", as they say. On top of the program investment, I've also spent $1,002 on ads over the past 3 months.
I've mentioned this on my weekly check-in sheet, but I'm convinced nobody even reads those. Not one person (besides my coach) ever reached out to me to ask me what could be done to help, though I voiced my frustrations on that form, as well. NOBODY asked how they could help. As a business owner myself who also takes check-in sheets weekly, this completely baffles me.
And at some point, you stop asking for calls with 'specialists' because nothing from those calls helped and nobody is reaching out so mentally, you're at, "why bother, then".
Though I have made money since December, only 1 client I've acquired can be honestly attributed to C&C. I've been doing this for about 4 years, so I have organic strategies already built into my system that myself & my team use every day. So aside from that one client, all of my others have been my organic strategies I've been using since long before I ever even heard of C&C.
I spent thousands of dollars to acquire 1 client.
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I'm no better off with ads than I was beforehand (this is the WHOLE reason I signed up with C&C - I've never realized success with ads).
I thought that, with as much as they talk about teaching clients about Facebook ads to grow their business, they would put more of an emphasis on making sure you succeed with that. Out of a dozen modules or so, only 1 module focuses on ads - and it's very generic. All I mean by that is it's for ALL types of their clients to set things up on their end, so it can't be customized.
For the amount the investment is and the "absolute certainty" they had that they could help me when I signed up, I really wish they delegated more time to helping people solely with customizing their ads for their unique niche. I was never even told 'how' to target my audience - just given ideas of what to try (but they should already know, because they say they help fit pro's already). I could be more nuanced here so nothing in my review is cherry-picked, but it's fine.
I completed all modules my coach said to and avoided the ones she advised me to avoid (like the AI ones - I have an assistant), made every call, scheduled extra calls with specialists, took every piece of advice, and went at this like I was brand-new to owning a business so I could learn new things and open my eyes to new ways.
I worked hard on all of this - that will never be a doubt in my mind.
I wanted with all of my heart to be a member of their Scale Program (higher tier), but it just wasn't in the cards for me.
Especially now feeling like my check-ins were never read, I feel like a number or a 'price tag'.
Honestly had high hopes and watched them for 6 months before investing and I feel they severely underdelivered.
Response from Clients & CommunityMar 26, 2024
Hi Mike, thanks for leaving us your feedback. We're always looking for ways to improve, so your thoughts are much appreciated.
Before we address some of your concerns, please keep an eye on your inbox, our team is actively reviewing your file. We will be reaching out to you to learn more and potentially offer an additional resource.
Now, we will address your 2 main concerns:
1- Your ads didn't perform as you had hoped: we understand this process can be frustrating at times. The process of running ads to grow your group involves testing.
We at C&C do everything we can in that process. We provide step-by-step curriculum videos to set up your ads (as well as an ad setup workshop), we provide ad templates, we provide ad copy coaching, as well as weekly live classes to help you optimize the performance of your ads.
What we don't have control over is the performance of the ads you create. Just like any ad campaign, including our own, the marketplace dictates the performance.
Once you have ads running, our ad support class allows us to look at your ads' data and make adjustment suggestions based on results.
Again, keep an eye on your inbox as we have an additional resource we'd like to offer you to evaluate your ads and their performance.
2- Weekly check-in: Our Accountability Coaches are the main point of contact for their clients in our program. They are trained to read every weekly check-in submitted by their clients and address any concerns that are brought up.
Once an Accountability Coach becomes aware of a concern on a weekly check-in, they follow up with their client to address it.
After they learn more, they will provide a solution, such as getting custom help from one of our Expert Coaches.
Based on your review, your Accountability Coach did reach out and you received help from our Expert Coaches on 3 different occasions.
All of this being said, we regret that your experience was not what you were hoping for. We are committed to learning from this and getting better.
As a gesture of our commitment to your success and satisfaction, we'd love to offer you a seat at our next SCALE Mastermind-only in-person event May 10-11 in Scottsdale AZ.
Watch your inbox for our message.