CliCliMeReviews of cliclime.com

Response from CliCliMeMay 20, 2025

Thank you so much for your love and support！Have a nice day！

Response from CliCliMeApr 4, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear that you're still not satisfied with your experience, and we understand how frustrating that can be. After reviewing your order history, we did see multiple exchanges, including an initial one due to personal preference and a second exception made outside of our standard policy to help accommodate your sizing concerns. While we do our best to be flexible and ensure our customers are happy, we also strive to be fair and consistent with our policies. We regret that the final outcome didn’t meet your expectations and that you haven’t found a perfect fit yet. Your feedback has been shared with our team as we continue to improve our tools and customer experience. If there’s anything more we can do at this point, please don’t hesitate to reach out—we’re always here to help.

Response from CliCliMeMar 17, 2025

Hello, Delivery time for prescription eyeglasses/sunglasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 10-14 business days to ship to you. We sincerely apologize for the delay in the delivery of your order. Sometimes unforeseen logistics issues have caused a delay beyond our control, and we deeply regret any inconvenience this may have caused you. We ship the package when the label is created. Orders will be first sent from our manufacturing facility to a USPS fulfillment center and then from the fulfillment center to your home. The period between our manufacturing facility to the USPS center can't be tracked so there is no progress. Once the USPS receive the package, they will update the status. Thank you for your support! Have a great day!

Response from CliCliMeMar 7, 2025

We sincerely apologize for any inconvenience caused regarding your recent order. Unfortunately, the selected frames cannot accommodate your prescription due to its high strength. Additionally, we regret that our phone service was unavailable as our customer service representative was unwell, leading to unanswered calls. We have issued the refund to you, please check it. If you have any questions or need further assistance, please don’t hesitate to contact us via email. Thank you for your understanding, and we appreciate your trust in us.

Response from CliCliMeMar 3, 2025

Sorry for the inconvenience it caused to you. The first order maybe lost, we can understand your feelings. So we will remake the glasses for you for free and offer some points as compensation. How about it？Gegarding your new order，it has been shipped，and the tracking number has been sent to you. Would you please check your email or spam folder?

Response from CliCliMeFeb 25, 2025

It is a pity that we were unable to let you receive the glasses on time before your wedding. We can understand how frustrating that must be. Orders will be first sent from our manufacturing facility to a USPS fulfillment center and then from the fulfillment center to your home. The period between our manufacturing facility to the USPS center can't be tracked so there is no progress. Once the USPS receive the package, they will update the status. Somtimes, shipping delay caused by weather or traffic reasons are not what we want to see. We apologize for all the trouble and delay caused for you. Would you please contact us through email? We will help you to check it again.

Response from CliCliMeFeb 8, 2025

Hi，we are legitimate professional prescription glasses manufacturer, please rest assured. Delivery time for prescription glasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 7-14 business days to ship to you. If your order has exceeded this time, it may be that the glasses are defective and we have re-produced them for you, or the logistics is delayed due to weather or traffic reasons. Would you please give us your order number or email and we will help you check it.

Response from CliCliMeJan 15, 2025

We are really sorry that you have encounted bad experience with us. Most orders will be finished within 3-10 business days and another 7-14 business days to ship to you. We apologize for all the trouble and delay caused for you due to logistics situation. We sent sevral emails to you but got no response, would you please check your spam folder？We can remake the glasses for you for free and offer some points as compensation or refund you, which one perefer？Waiting for your reply. Thank you！