Frances R.
10 days-NOTHING
This is not my first time ordering from this website. I've ordered from this site at least 2 times before and have received what I purchased so I know this site is not a scam. The last pair that I received were perfect, hence the reason I chose to buy from them again. I get a lot of compliments, and I can see perfectly with them. They did mess up my very first prescription but the second pairs were great. However, I recently put an order in on July 9, 2026, both pair being progressives. That could be the hold up, but I don't know and there's no way of knowing because there is no legit pathway to customer service. I have read the replies on here and it states that glasses can take between 3-10 business days. Well, today is day 10 and it's still saying "processing". Today is July 23. I'm beyond frustrated because it should not take THIS long to process and send off some glasses. My last pair took long but this is absurd. It's doubly frustrating because I paid expedited shipping thinking that they wouldn't take 40 days and 40 nights to arrive here. I understand that they are coming from China but even still, there should be kind of update or at least a way to contact an actual human rather than a number that claims to be from New York but doesn't work or a generic "enter your email and we'll get back to you" prompt from their website that only sends auto-generated replies. 2 stars only because I know they're not a scam and the glasses are cute. Customer service and shipping: TRASH. WHERE ARE MY GLASSES? I kind of need them to see.
Response from CliCliMeJul 24, 2026
Thank you for taking the time to share your experience with us. First, we sincerely appreciate your continued support and the trust you have placed in us as a returning customer. We're very happy to hear that your previous glasses worked well and that you have received many compliments on them. At the same time, we completely understand your frustration with the delay on your current order. We know how important prescription glasses are, and waiting without clear updates can be very disappointing. We would like to clarify that if your current order includes progressive lenses, which do require a longer production time than regular lenses. If the lens specifications or prescription are more complex, additional processing and quality checks may be required before shipment to ensure the glasses are made correctly. Regarding our phone service, we sincerely apologize for the inconvenience. Due to a health issue affecting one of our telephone customer service team members, our phone line is temporarily operating through an automated message system. We understand this is not the level of support you expected, and we appreciate your understanding during this time. For faster assistance, please contact us via email [email protected]. Our customer service team generally replies to emails daily, except on public holidays. If you provide your order number, we will be happy to check the latest status of your order and provide an update. Please also note that once your package is completed and handed over to the shipping carrier, the tracking number will be automatically sent to the email address associated with your order. We sincerely apologize again for the delay and inconvenience. We appreciate your patience and will do our best to help get your glasses to you as soon as possible.