Marie
Beware!
Buying from this company has been a headache and a waste of $63.00. Shortly after purchasing, I changed my mind. I emailed them to stop the transaction and not send me these glasses, and I got no reply. I received the glasses, and the lenses were awful. It was as if I was looking out of a fishbowl. Everything was distorted. It took them a very long time to respond to me after I called and emailed several times to return my glasses. When they emailed me, they said the person who takes care of emails is sick. They don't provide a shipping label, and you have to pay to send the glasses back. I'll never purchase or recommend purchasing from this company.
Response from CliCliMeOct 22, 2026
We’re truly sorry to hear about your experience, and we understand why you’re frustrated. We would like to clarify a few points regarding your concerns. First, we did respond to every email we received from you. As mentioned in our previous correspondence, and as shown in the attached screenshots, our replies were sent successfully. We kindly ask that you check your spam or junk folder, as our responses may have been filtered there. Second, we apologize that no one was available to answer your call when you reached out. However, we did receive your voicemail and subsequently sent follow-up emails to you. Regarding the glasses, we normally require some form of documentation, such as photos or other evidence, to evaluate a reported defect. You requested a return and refund, and we provided the necessary return instructions. We understand your frustration after discovering that the return shipping cost could be higher than the value of the glasses themselves. If the return shipping cost is a concern, we’re willing to discuss an alternative compromise solution with you. Please contact us directly so we can see what we can do to resolve this situation fairly. We sincerely apologize that your experience did not meet your expectations, and we appreciate you taking the time to share your concerns.