CliCliMe is a leader in the online retail of optical eyeglasses & sunglasses. Our mother company is a prominent optical manufacturer. We believe getting great vision and a stylish look should be easy, affordable, and fun, think of us asyour one-click eyewear shop.
CliCliMe (cliclime.com) has 51 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
cliclime.com
Website
cliclime.com
Category
Vision & Hearing
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Response to your reply
Ok, now we noticed that the transaction went through. So it is expedited, how long will it take.
Response from CliCliMeFeb 24, 2026
Thank you for letting us know that.
We have received a reply from your friend. She said she will continue to choose expedited shipping and will receive the glasses in about 6-10 business days.
Thanks for letting us know! We are legit professional manufacturer for prescription glasses, please don't worry. If your friend chooses standard shipping, delivery time for prescription eyeglasses/sunglasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 8-10 business days to ship to her. If she needs the glasses as soon as possible, choosing Expedited shipping is the best.
Let us know if you have any other questions, we’re happy to help! 💛
Our shipping options are:
• Standard shipping: $5.95
• Express shipping: $7.95
• Expedited shipping: $42.95
Orders over $69 qualify for free standard shipping, and orders over $249 qualify for free expedited shipping. The shipping method is selected during checkout, so the final total will include the option chosen at that time.
It looks like an expedited shipping option may have been selected for your order, which would explain the higher total. If your order has not shipped yet, we can still change it to standard shipping for $5.95,just let us know as soon as possible and we’ll be happy to help.
Thanks again for reaching out, and we’re here if you have any other questions!
KE
Keion
Quality Lenses for the Price, Difficult Return Policy
I have ordered a few pairs of glasses from the company before with no issues. I generally have to replace frames from them after about a year, as they are okay quality, but you get what you pay for, so I'm okay with that, as they are cute and fashionable. I will say that while their shipping does take forever, I appreciated the unique frames that they offer, as I prefer larger frames and they are difficult to find elsewhere. Their try-on feature is also not as accurate, so I sometimes have to rely on the photos provided from other reviews if they are available, which may not always be completely helpful.
My biggest complaint is with the return policy, which is absolute trash. I've only attempted to return frames for a replacement for one order, and it has been terrible. Returns may only be conducted via chat. The frames must be returned for a one-time replacement within 30 days, and you are only allowed one return, even though there are no shipping accommodations, so you must pay for shipping, which is unheard of, even with most fast fashion companies.
Additionally, dealing with customer service during this experience was also frustrating, as they were rarely available during normal business hours, only available by chat, rather than by phone, because calling the phone number just prompts you to leave a message for an email; however, when they were available, they were well infomred on the policies, and attempted to help within those guidelines.
I had continued difficulty entering my prescription as the saved information would not load on the site, leading to me entering it incorrectly, even after sending a copy of the original prescription that was saved on the site to them, and I was offered a 50% discount at best after expressing my discontent with their services and requesting a refund. All of this after I had to ship the frames back myself, then wait for them to process the return, and then ship the new glasses from the manufacturer overseas, then finally ship them to me. It seems like too much trouble to shop through them to save money.
Overall, I was disappointed with the lack of quality in customer service and the increased difficulty in making a return, so I don't see myself purchasing from them in the future.
Edited:
After leaving said review, customer service reached out to me to provide additional assistance. I did find their additional help outside of their traditional policy to be helpful. Their customer service went above and beyond by providing a partial refund and ensuring that my issue did not persist, even going so far as to pause the processing of my order to confirm my prescription as it differed from the previously placed ones, which I sincerely appreciated.
Ultimately, I found that the quality and service from the company were above par, and I will continue to order frames from them, making sure to triple-check my prescription that I enter to prevent unnecessary complications from entering incorrect information on my end.
Response from CliCliMeFeb 26, 2026
Thank you for taking the time to share your detailed feedback, and for having ordered from us multiple times in the past. We truly appreciate your previous support and are sorry that this most recent experience left you feeling disappointed.
We’d like to clarify a few points for transparency. Your lenses were produced based on the prescription details entered at checkout. When the axis value was first entered incorrectly, we provided a one-time exchange within our 90-day exchange policy. Unfortunately, the axis value on the exchange form was also entered incorrectly. Because this was not a manufacturing error, our policy does not allow for multiple free remakes.
Even so, we tried to assist beyond policy by offering substantial discounts on a new order (up to 50%, even 30%), and ultimately provided a 40% refund as a goodwill gesture, despite the issue not being production-related. Our goal was to share responsibility in a fair way while also covering the significant cost of custom lens remakes.
We also noticed a new order was recently placed and want to sincerely encourage you to double-check the axis value again, as it appears there may still be a discrepancy. We are more than happy to manually review the prescription with you before production to help prevent any further issues.
Regarding your comments about shipping times, chat-only returns, and service availability ,we understand these concerns. Because our lenses are custom-made, our exchange structure differs from standard retail returns. That said, your feedback about communication and convenience is valuable, and we are continuously working to improve both our systems and customer support responsiveness.
We genuinely regret that this experience was frustrating. Our intention has always been to provide affordable prescription eyewear while following a consistent and fair policy for all customers. If you are open to it, we would still be glad to personally review your prescription to ensure the next pair is made correctly.
Thank you again for your feedback.💛
OM
om M.
To date I haven’t received my purchase
To date I haven’t received my purchase. I’m worried that I may have been scammed
Response from CliCliMeDec 1, 2025
We’re very sorry to hear that your order hasn’t arrived yet, we understand how frustrating and worrying that can be. Please rest assured that we take your experience seriously, and we can confirm that your order is real and currently being processed/shipped.
To help you right away, could you please message us with your order number so we can check the latest tracking details and resolve this as quickly as possible? If your package is delayed or lost, we will make it right with a replacement or refund.
Thank you for your patience, we’re here to help every step of the way.
BL
Becky Loomer L.
so many compliments!
I have gotten so many compliments on my frames! The purchase process is pretty simple and I've found the size and style that look great.
Response from CliCliMeDec 1, 2025
Thank you so much for your kind words! We’re thrilled to hear you’re getting so many compliments , that’s exactly what we love to hear. 💛
We’re also glad the purchase process felt easy and that you found the perfect size and style.
If you ever need help picking your next pair, we’re always here for you! Enjoy your beautiful frames!
JE
Jelly
I think I just found my new favorite place to get glasses!
I love both pairs that I got! I originally found them because there was a particular pair that I got from another company that I saw in an ad on Tiktok that were way over priced! I ended up finding the same ones and more that I liked on cliclime and they are much more affordable, are of better quality, and even have a polycarbonate lens option! They did take a few weeks to get here but for the price and quality it’s worth it! Not to mention customer service was super nice! Thank you cliclime! :)
Response from CliCliMeOct 14, 2025
Thank you so much for sharing this, and we’re so happy to hear you love both pairs! 🥰 It means a lot that you found great styles and quality with us at a fair price. We truly appreciate your patience with the shipping , we’re always working to make that faster! Thanks again for your support, and we can’t wait to help you find your next favorite pair! 💖
CU
customer
I highly recommend Cliclime
I love all my glasses, I've already ordered from Cliclime. The glasses are so nice and well made and I love all the styles. And the customer service is excellent!!!!
Response from CliCliMeSep 24, 2025
Thank you so much for your kind words! We’re thrilled to hear that you love your glasses and our service. Your support means the world to us, and we can’t wait to bring you even more styles you’ll enjoy. 💖
Wishing you clear vision and lots of smiles with your Cliclime glasses!
LO
Loona
Inappropriate item
I had order a pair of glasses 3 weeks ago, I got the package today but it was not my glasses it was a inappropriate adult toy, not glasses at all, its disgusting and disturbing, I feel like I have been scammed, I have contacted through Via live chat they have not responded when they asked me for pictures, Its absolutely disgusting. I am a 67 year old woman I don't need objects like this absolutely horrid.
Response from CliCliMeAug 28, 2025
We are very sorry to hear about this disturbing experience. Please allow us to reassure you that we only specialize in eyewear products and do not sell or ship any unrelated items such as the one you described. It’s possible that the logistics company send wrong item and attached the wrong tracking number to your order, which may have caused this mix-up.
Thank you for contacting our customer service immediately and providing photos as requested. But we requested your order number, but we haven't received a response.To help us resolve this quickly, could you please provide us with your order number? This will allow us to file a report with the logistics company and confirm the error.
In addition, we can remake and ship your glasses free of charge as quickly as possible. Please rest assured we take this matter seriously and will do everything we can to correct it.
Thank you for bringing this to our attention, and again, we deeply apologize for the inconvenience caused.
IS
Ivy S.
Refunded
Updated review. Wasn't happy with the product, but received a refund.
Response from CliCliMeJul 8, 2025
Really sorry to hear that. We value every customer's experience. But we want to clarify that driving lenses are not necessarily yellow, they can also be clear, brown, gray, green, blue, and more. Clear driving lenses are typically designed to reduce glare, while tinted lenses in other colors can enhance the visual experience depending on lighting conditions.
Yellow lenses are often used for specific driving situations, such as: Reducing glare from high beams during night driving;Improving contrast and object recognition in foggy or rainy weather;Supporting older drivers with sensitive vision and decreased contrast sensitivity.
The best lens color for driving depends on individual preferences and the specific environment in which they will be used. Yellow is a common choice, but it is by no means the only or default option.
If you are still unsure about the function of your lenses, we recommend visiting a nearby optical shop for verification. If it is confirmed that the lenses you received are not driving lenses, we will offer you a full refund without any conditions.However, if you would prefer a refund regardless, we fully support that as well, our return and exchange policies are genuine and honored. In your email yesterday, you mentioned that the lenses you received were not yellow. We explained that you had ordered non-prescription driving glasses, and clarified that if you require tinted lenses, options such as sunglasses or photochromic lenses are available.
Please note that we did not state that a refund is not possible, nor did we refuse one. We simply explained the type of lenses you ordered. If you are still unsatisfied and would like to proceed with a return and refund, we are happy to assist you according to our return policy.
Thank you for your understanding and support.
