ClickUpReviews of clickup.com

The upselling is overly aggressive, and I haven’t been able to avoid it for years even after asking our Account Executive to stop it.

I am unable to recommend ClickUp. On the positive side, they have many features. Unfortunately, those features tend to make the service far too complicated. It becomes a full-time job just trying to stay on top of the software. More importantly, the poor customer service and predatory charging process has become a huge negative for us. It's almost impossible to get quality customer service. Moreover, we were never notified of the annual renewal. Every company with any level of customer service sends notice of renewal - not clickup. We wanted to cancel our service, but we are now stuck for another year.

Reporting bugs is very hard; the system for reporting is absolutely unfriendly and feels like it's designed for the company's employees rather than the users. So, I'll do it here because it's the first thing that came to my mind after I tried to report a bug in their way. There are mainly two things that make me rage every single time: - There's no normal Ctrl+Z (Undo) implementation anywhere. Almost wherever you text, it's a huge mess. It undoes things, but not what you want. For example, you add a screenshot and you can't use Undo to delete it; instead, it deletes something else that has nothing to do with what you did just now or even recently. It's baffling and makes the experience super uncomfortable. - The task drafting system is terrible. Just imagine yourself writing a big task and suddenly closing the brower's window – that's it, you lost it forever. If you didn't press on the space outside of the modal window or properly close the window itself, there's no way to save what you just wrote. These are just two of the things that I wanted to say. I really hope the company will see this and do something about it. I enjoy using ClickUp overall, but the company definitely needs to put more effort into making it easy for users to share their feedback. The product is comprehensive and it has bugs like every other, but it seems like they either do not want to receive feedback, or they expect that people will put in as much effort as it takes right now

It's rare that clickup doesn't have problems. I usually just don't have any problems during the weekend because I don't use it on the weekend. It's extremely bad for software like this to always be down, it fails to save the time, it fails to write comments, it fails to write a description, it fails to change a title, it fails, fails, fails. Not to mention the amount of time it takes to load a task. Even with clickup 3.0 I can't see improvements in performance. Anyway, I use clickup a lot and I'm writing this because I've just lost about 3 hours of work and it's quite tiring.

Verwende ClickUp seit 1,5 Jahren. Eig ganz cool gemacht, aber hilft wenig bei der strukturierung und einige Bereiche, wie zb das time tracking laden grundsätzlich nicht

We're a small business in design and honestly usually turn to other methods for project management. When we do log in to Clickup, it's to 'tidy up' and try to push ourselves to use it. One thing I will say is they send so many emails for seminars and other things, but they cannot send a courtesy renewal email a few days before, like many companies do. I forgot this was renewing (I guess that's on me..) but when going to billing, the only option to cancel I see is to 'downgrade' to free.. as of NEXT billing cycle (meaning next year). If I go ahead with the downgrade, it is effective today, so I lose paid features.. without a pro-rated refund. Learned my lesson by not paying attention.. so I will set a manual reminder to cancel/downgrade next year before the renewal date and be done with it.

Have been waiting a month for their support team to investigate an issue with their API, only for someone to turn around and tell me after waiting all this time that their documentation is not complete and does not detail the correct methods for connecting to their API and that I'll need to re-write the connection process, without providing any explanation or further details. The software appears very competent, but is sadly very slow at times. It is simply let down by its support network...

I used this product for over a year and I had contact with their support a few times as well. Overall I liked the design and functionality, but the that does not help much when there is so much bugs in the application. Just doing the most simple tasks can result in buggy behaviour. Since I did like the software I tried to continue using it again and again but eventually I had enough. After cancelling they removed access to my account, without crediting me anything of what was left in the paid period which is from what I know illegal according to local consumer laws in my country and I have not seen any other company do this. When contacting their support they had a hard time believing what I was saying until I recorded a video showing them... but even then it was "not a big issue" and they did not seem to be willing to prioritize this and offered workarounds that worked poorly. After having I choose another way to work with the tool I just experience bugs again. It could be a great software, but they try to cram too much functionality in the app that are way too poorly teste. It was often slow to load any page.