ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. ClickUp eliminates all forms of work sprawl to provide 100% context and a single place for humans and agents to work, together. Trusted by more than 20 million users worldwide, ClickUp is on a mission to maximize human productivity.
ClickUp (clickup.com) has 702 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
clickup.com
Website
clickup.com
Category
Internet & Software
Location
Palo Alto, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The Worst Platform ever, too many ads and it attacks other companies in their marketing campaigns, not recommended
Response from ClickUpJan 8, 2022
Hey, Brinis!
We truly appreciate the time that you took to share your opinion and review: the good, the bad, and the ugly! We can take it, we promise!
It is unfortunate that our ads have caused such a reaction. Please know that this is not our intent!
Please reach out to us at [email protected] to tell us more about your experience. We would love the opportunity to assist you further!
Have an amazing and productive day!
MT
Mahbub T.
Great spammers..
Great spammers... Please don't take their services. Cheater company. They took paid reviews....
Response from ClickUpNov 8, 2021
Hey, Mahbub!
We appreciate your opinion and review. However, we do not pay our users to review our platform. Our reviewers are part of the ClickUp family who have had amazing experiences using the platform and I would love to help you have an amazing experience as well!
Can you please contact us at [email protected] in order to tell us more about your experience so that we can assist you?
Thank you!
HH
Helen H.
Clicked off. Full of bugs and drag and drop is laughable.
It's a pretty ugly app, and VERY confusing to use, the latest ad campaign is a disgrace, and shows no class whatsoever.
They should focus on cleaning up their own jittery workflow, their drag and drop is an absolute horrific implementation, and a million icons that really give no clue as to what they do.
It's like their PM was given 30 icons to choose from and just said "Screw it, we'll use 'em all, mwah ha ha"
Their latest ad campaign uses the phrase "Jira, what a pain in the a*se". (Yeah, even Trustpilot won't let me use the word) and thanks to your ad, my kid now keeps saying it too.
Really?
It actually shows why they have to go down this route, because if they showed their own product it would need to be very heavily edited as to hide all the bugs. There are a LOT of bugs.
Probably a nice tools for teams of 20 -30. More than that and you need to look elsewhere.
Thankfully our company is ditching them for another tool... yeah you guessed right.
Response from ClickUpSep 24, 2021
Hey, Helen!
Thank you for your review, we appreciate your feedback.
We have some amazing webinars for beginners and advanced users who would like to use ClickUp here: https://www.youtube.com/channel/UCJC7egHqghye211WgTuXMAw
We do have a lot of icons at first, but this is because we wanted to give you options. ClickUp is very customizable so you can have your layout, icons, views, and so much more customized to your liking.
Lastly, I am sorry to heat that you did not enjoy the commercial and have run into bugs. Every platform has bugs now and then and we have an amazing Technical Support team to assist with any bugs you might run into.
If you need anything at all, please feel free to reach out to us at [email protected]. We hope you have a wonderful day.
KF
Karl F.
Disgusting Editor That Is Full Of…
This software has millions of bugs especially when trying to organize your workflow with expandable and collapsable text, it becomes not just a catastrophe but a pain in the ***. After wasting 1 month, I think it's enough. Always hitting enter and backspace many times in order to format correctly. Thankfully, I have moved all my data to Trello. Easy and quick to edit and view.
Response from ClickUpJun 15, 2021
Thank you for taking the time to share your thoughts and trust me, we hear you!
I can understand your perspective, and am happy to explain a bit about our systems and how ClickUp develops.
Our core philosophy is releasing fast, and iterating and improving even faster 🚀 After taking our lead from user input on our feedback boards, we design features for quick release to ClickUp Workspaces. That way, we don't have to guess on how it is going to work for people, each user will have their own experience and tell us their opinions! That feedback loop is what fuels ClickUp's development!
Sometimes, this means bugs get in front of users. Being prepared to quickly address those is part of our commitment. Our systems and development practices - all operated out of one ClickUp Workspace! - enable us to efficiently address reported bugs, and also to really listen to and share feedback like this with our entire team so we can continue improving all around!
Admittedly, sometimes we do experience bugs that go unreported or unresolved for longer periods of time. While some are more difficult and take longer to fix, because we use ClickUp no known bug ever gets away!
Our product team and CEO have already shifted focus (after 2 years of releasing features quickly) to optimizing existing features and performance of the platform.
As we speak, these elements already take precedence over new features. We are confident you will notice as ClickUp continues to drastically improve in the coming months.
If there's anything we can ask of you, it's just a bit of patience while we get this done as quickly as possible.
Thanks so much for understanding and being on this journey with us!
VE
Veronica
Just such a poorly run company
Just such a poorly run company. Customer services takes AGES to get back and then doesn’t even offer any solutions. It seems from the top down this company is riddled with issues, so I will easily take my business to a company that doesn’t seem like it is about to implode.
Response from ClickUpMay 23, 2021
We totally hear you!
I'm really sorry for the delayed response on this. We've been experiencing a very high influx of customer requests, which has temporarily slowed down our response time. We have increased our team here in a large way and now have much lower response times!
Would love to opportunity to make it up to you if you ever would like. Feel free to email me personally at [email protected] - Thanks so much!
MH
Mr. H.
You cannot delete your account yourself…
You cannot delete your account yourself - this kind of UX blunder should be a crime. They will keep your data for as long as they wish and keep spamming you with unwanted emails without an unsubscribe button.
Response from ClickUpMay 23, 2021
Completely understand your frustration here! If you reach out to us at [email protected] we'll quickly help you here. Thanks so much!
ZO
Zoe
Don't sign up unless you're happy to never be able to delete your account
It wasn't suitable for what I needed, to ascertain this I had to create a free 'trial' account, which is now impossible to delete so they have my email address forever. Unnecessarily aggressive tactics to keep accounts going when the product is probably fine for most - I would have kept them in mind for future projects if they'd behaved more responsibly.
DA
Dan
You cannot delete your account - they will have your email forever
It's fine for basic productivity tasks, but don't expect to do anything too fancy without paying for premium. It's a new tool so it's still quite clunky - it's frustratingly slow on mobile and on desktop the UI is a little janky sometimes.
The thing that made me completely lose interest in ClickUp is the fact that they don't let you delete your account. Again, warning: YOU CANNOT DELETE YOUR ACCOUNT. This means that they can have your email address forever. This is not made clear anywhere in the sign-up process, FAQs or anywhere in the UI.
My understanding is that you have to reach out to them and ask them to delete your account (and my email address). I'm going to try this, but I've read forum posts from users who have been rejected or ignored, so I'm not expecting much. I can only assume ClickUp is developed somewhere where GDPR is not a concern.
