JJ
Terrible app reliability, support, bugs, everything
Where to start with what went wrong! Firstly their product QA is appalling, the app is so full of bugs you'll be forever reporting them; I mean significant bugs like when I delete a template for an entire space it deleted the entire space created from it. That is one example of how bad it is. The interface looks slick but is terrible at caching and moving items around on the screen, so you click something but actually, no, wait, you've clicked something else! ClickUp's support is then over-familiar, slow, patronising and ultimately nto interested in doing anything but decorating their emails with pointless emoji (fine if you're being playful with a happy client but not when you've actually caused a major problem); they don't read emails and will not admit they cannot put right what they mess up. Their UX is so bad they have filters and view changes that have no affect on your screen but they don't tell you that, it's just awful Just run as far as you can away from this truly terrible piece of software.
Response from ClickUpJun 21, 2023
Hey, there! We truly appreciate the time that you are taking to share details about your experience. We depend on feedback from users like you to continue to grow more each day. We value your feedback and want you to know we're listening. We know it's frustrating when anything falls short of expectations. We want ClickUp to be your go-to productivity platform, so when we miss the mark, we want to make it right. We would love another opportunity to assist you with any issues that you're having with ClickUp! Please feel free to reach out to us via chat or email at [email protected] to discuss the available resources. We can also make a note on your account regarding your preference that we refrain from using emojis if you would like. Once again, I appreciate you taking the time to provide feedback regarding your experience with ClickUp. Have an amazing and productive day!