ClickUpReviews of clickup.com

I turned to ClickUp hoping to get assistance with a subscription issue, but was deeply disappointed with their handling of my case. After attempting to downgrade my account and failing due to insufficient information, I ended up in a situation where the service was involuntarily renewed. When I contacted ClickUp to resolve the situation, I was met with bureaucracy. They referred to their 30-day refund policy and refused to make an exception, despite the fact that I had not used their service since the previous period. The lack of flexibility and understanding for my situation is deeply disappointing. I had hoped for a more customer-oriented approach, especially considering that I had been a loyal user and tried in good faith to manage my account correctly. This experience has left a bitter taste, and I want to warn other potential customers about ClickUp's rigid policies and lack of customer focus. My advice is to be extremely cautious with their subscription terms and not to expect much flexibility or understanding from their customer service.

Like many others, I want Click Up to be better. I like the workflow, features, structure, etc. And I've invested much time setting it up and loading data. BUT IT"S WAAAAY TOOOO SLOOOOW. I re-click hundreds of times during a work session. I wait and wait and wait for screens to fill or change. I make dozens upon dozens of errors in a single work session because of screen fill delays. There is no work around. I've tried re-loading the app or clearing browser before every work session --it seems ok at first but an hour or so later it's back to creeeeeping. I honestly don't think they'll ever fix it. The reputation for being extremely slow and being buggy has been with this app for years. But others like me get sucked in by the features believing it can't be that bad. No, it really is that bad, no joke. Be smarter than me, take this honest review, and do yourself a favor-- start with the premise that any other app you are using can't be worse. It just can't be.

It was a good application in the past, now every new update we have new problems + very bad technical support (that is, if you can reach them) The most recent problem that I encountered: A message demanding renewal of the subscription and preventing us from continuing our work even though I paid the annual subscription only 20 days ago (the payment invoice appears in the previous invoices section as paid) After many attempts to reach technical support, I was forced to pay a monthly subscription again in order for us to complete our work *It is always easy to reach the sales department, but speaking with technical support is almost impossible

The platform is so slow that is almost unusable. While you do not have more than 10 tasks in a board and no subtasks you can use it (with a bit of patience) but the moment when the board is 20 tasks or more you cant do anything without clicking on any option and waiting 20-30 sec, then you can do your next task. It's beyond me how this has a 3-star rating. We signed up a month ago and were super excited but now I just wanna run back to anything else. Also creating templates and then managing them is hidden all over the place. And we just learned that there is no way to easily export all tasks and subtasks with columns we have created. Export creates unusable excel that you can't use to import your work to any other platform! So be careful when moving to this test it heavily because what i see till now is not a good product. I can go on and on, but i could survive it all just that speed is anywhere close to usable.

I feel compelled to share my experience with ClickUp, and unfortunately, it's not a positive one. After subscribing to their service, I was taken aback when unauthorized charges started appearing on my credit card shortly afterward. It's disheartening to see a company resort to such practices. What's even more concerning is that if you don't catch these charges within 30 days, you're left out of pocket. Their explanations for these charges are far from satisfactory; I was told I had supposedly used an additional seat, which is frankly unfounded and misleading. This sort of approach to billing and customer relations is deeply disappointing. It's crucial for businesses to uphold transparency and respect their clients' financial preferences. While I initially had high hopes for ClickUp, my experience has been marred by these unscrupulous actions.

We bought the supscription because of their newly integrated AI, unfortunately, their AI is extremely basic and not really trained for this application, its basically ChatGPT. After just few hours of using it we realized that and we cancelled our supscription, hoping for a refund. Well, 30 days have passed and we didn't recieve it. After writing an email to their support we were informed that, refunds aren't automatic, rather you have to request a refund. We use tons of supscriptions and cancelled many, this is the first time that we were expected to ask for a refund after cancelling our plan. In the email we were linked to their TOS, and it really does say that you have to apply for a refund. Good UX would notify you about it, but i guess as others here said, cashgrab mentality...

While I would prefer not to resort to negativity, it's only fair to share my genuine and honest experience with others who might be considering using this service. The primary issue I've experienced pertains to their billing practices. Unbeknownst to me, I was billed for two consecutive years, totaling $450, during which time my account was dormant. It seems there's a lack of transparency when it comes to their auto-renewal system, as I was neither informed about nor consented to these charges. The fact that the account, including its members, were inactive during this period didn't seem to impact their decision to bill me. Upon realizing this, I reached out to their customer service, hoping for some understanding and a fair resolution. Regrettably, this wasn't the case. Despite my efforts to explain the situation, the service team offered no assistance or empathy, firmly stating that my subscription had not been canceled by their system, hence the charges. This experience left me feeling quite frustrated. It's one thing to have a policy, but a company's ability to understand and reasonably accommodate their customers' unique circumstances is, in my opinion, the true testament of their customer service. Sadly, in this case, they fell significantly short. I wish I could offer a more positive review but, under these circumstances, I feel it's important to caution potential users about this potential pitfall. Please ensure you're aware of their auto-renewal policy and monitor your billing closely.

In principle it is somehow working but it is extremely not intuitive and you cannot see you ALL tasks and subtasks assigned to you. Replies to comments are almost invisible so you can find some replies to your tasks by accident. Overall it is really mess. It is not worth the money. Maybe some free version where you will have only 1 project with a very small team maybe. But for more projects and larger teams not useful at all.