ClickUpReviews of clickup.com

I’m not sure what’s going on with ClickUp, but it seems like they’re either reducing staff, experiencing major technical issues, or a combination of both. Their live chat is no longer available, and their "chat bot" (which is useless) keeps directing all requests to email support. However, their email support is either not responding at all or replying very infrequently. As a result, all of your bugs, issues, and open questions are going unaddressed—and this has been going on for weeks now. I'm seriously concerned now about my projects in clickup and consider switching to a different software.

They auto enrolled us from the free plan into an annual plan, without consent, charged me $1584, and when I contacted them they said they do not have a refund policy! THAT IS FRAUD! It's really a shame because Clickup used to have a decent service. I've already disputed this on my card as fraud. Just HORRIBLE, unethical, and illegal. Do not subscribe for any plan even a free plan for Clickup!

Charging previous available features to force customers to upgrade. One week you are paying a subscription with access to a certain feature, the next week when going about your daily work, you can't access that simple feature anymore, unless you upgrade to a much higher subscription.

Really need the score of this product to be lower to reflect the user experience. Nothing functions as you expect, and simple things like laying out tasks in a logical format (i.e. grouped by parent task but filtered to only show your assigned tasks) are impossible. Slow and keeps crashing, overpriced - avoid avoid avoid like the plague

they have Unlimited Plan with Unlimited storage. But keep asking for upgrade because I reached limit storage.

For me the worst part: ClickUp has a history of unethical business practices, trying to push the workspace owners to pay more and more. Their latest move: They've quietly moved some guest members in our (and everyone else's; check Reddit) workspace to a new paid seat role "limited member". ClickUp now has an algorithm in place that decides who is allowed to be a guest and who isn't. While we were informed that there is now a new member role available for selection, there was no notification about automatically moving our workspace guests to a paid tier and we certainly did not consent to this. They even moved an account we purely use for testing to a paid tier. There is no way to move back the automatically converted internal guests to the member role. How is this legal? Our first issue with them a while back: We were an early adopter and we got a good deal and lifetime discount on our seats. Which we were very grateful for and I thought - wow, maybe this company will actually be great to work with - they seem to care about early adopters and I hoped they would be mindful of their early-adopter community. Well, I was wrong. Less than a year later, they just introduced a new plan (business plus) with some very useful and partially critical features. And while our discount deal was stated to apply to any plan they just claimed that this was a misunderstanding and our discount does not apply to new plans. In the end I just had to give up. Trying to get what was promised to us was just too time-consuming. I just can't trust ClickUp. I would love to be able to love ClickUp. But how can you trust someone who keeps cheating on you and doesn't change their behavior? Unfortunately, for us it's not feasible to move away at the moment. But if you're looking at this, it's not too late for you, and there might be better options out there for you. Let's see what hidden or open price increase strategy they'll come up with next. (To be fair, I want to mention that at least on the existing plan they've stuck to their promise of grandfathered pricing per seat - so far.) As soon as you've moved to the platform it's hard to move away. In business terms they're bulding a big moat and try to use this to squeeze as much money out of their SMB customers, hiding behind empty phrases such as "industry standard" and "enhancing productivity and collaboration". Honestly, I feel bad for ClickUp's support staff, having to justify bs company policies over and over again. I wouldn't last a day in this job. Basically, by committing to ClickUp, you're committing to untrustworthy behavior and cost increases year after year.

I have been using ClickUp for years for both work and personal information. On the personal side, there have been many times where I have not accessed it frequently, but used it to document gifts, anniversaries, and travel information for reference. Apparently at the beginning of 2024, something changed in their active policy. Because I did not log in for 90 days, they sent an email that my data would be archived and then deleted. They only sent two emails (both of which went to my promotions tab in Google and were missed because of the tendency of that to be junk and the fact that I was traveling out of the country and not monitoring my email closely) and then sent nothing else. I lost all of my data that cannot be restored. For a company that has a "Free Forever" plan and is meant to store and archive data, I think that a 180 day window is ridiculous and that their communication was terrible around this considering I would get multiple emails a week at times around their feature updates and bug fixes. I do not recommend ClickUp because of this and will be finding a new platform or way to track both my work and personal information.

ClickUp Caution: Scandalous and Shameful! I’m utterly appalled by my experience with ClickUp. They accessed my bank account a second time without permission and have now charged me twice for their Business Plan. This is completely unacceptable and reeks of shady practices. When I reached out for support, it was nothing short of a nightmare. Their so-called "support" consists of bots churning out endless new tickets, making it impossible to get any coherent assistance. Despite my repeated attempts to request a full refund for both invoices, I have received no replies whatsoever. This behavior is scandalous, unethical, and frankly shameful for a company claiming to offer professional services. If you value your time, money, and peace of mind, I strongly urge you to look for alternatives to ClickUp. My experience has been a disaster, and I wouldn’t wish it on anyone. Now, I’m left with no choice but to wait for my bank to open so I can file a claim and request a chargeback. This entire ordeal has been a massive waste of my time, energy, and money.