Clickshades.comReviews of clickshades.com

Extremely pore and extremely unprofessional customer service to say the least, they don't honor the years warranty, frame broke in half two months ago, called them with order to seek warranty replacement. The one year warranty runs out 10/17 no call backs from them to me to find out about my warranty claim. I will be contacting the Consumer Protection Agency, Federal Trade Commission and Better Business Bureau to file a false and misleading internet sales practice against Clickshades, if they, Clickshades want my contact info they can email me...I'll be all ears waiting for a response!

Order a pair of glasses on Monday from their website for my son (US Army Captain eyeglasses). I received them in my house on Thursday. Amazing speed and service. I am very pleased with this website and customer service. I will be back again.

Horrible customer service. Ordered glasses on 9/29/15, received them on 11/23/15. Never once received an email or call from this company after placing an $800 plus order. Never received initial email that order was placed, just an email from their credit card servicing company. Waited 3 1/2 weeks then called them, and was told the company supplying the frames was closed for two weeks. Said they sent an email but no way - they had the same mail address that the credit card service had - and I got their! Was told it would be two weeks. OK, frames from England, some companies shut everything down at the same time and all are on vacation. Waited two weeks, nothing, called...frames received by them and went to lab for lenses, couple more days. Hear nothing, receive nothing, called again. Still not back from lab, they have no tracking so not sure when but should be on the way and I will get an email and tracking info in a few days. Nothing, called again, hung up on. Called back, told the girl I spoke with left to go to the lab and pick them up...huh???? They would go out that day, Thursday, and when label made system would automatically send email with tracking info. Nothing that night, or Friday or Saturday. Called my credit card company Saturday and notified of fraud sale, that had already been charged 3 weeks prior = got that email from the servicer. Left message for them that i was notifying card company if no email received Monday, but Monday I get delivery ticket from USPS that they have arrived. Glasses are very nice, no complaints about them. Frames are marked and are legit, lenses, no way to check that I def got what I ordered, but seem to be. Price, little bit lower than other sites which had bad reviews of damaged glasses received. This company appears to be part of a larger "Internet Eyewear Group", they don't even answer the phone "Clickshades". Actually, don't know what the two girls working there even say, both are emotionless and mumble. More than one number as well. If I got a few emails and better service when I called, I would actually recommend them, but, service sucked so bad, I cannot.

Order number 7422 - 10/19/2015 I ordered Progressives and two choices of styles came up. I chose the one I wanted but evidently it still indicates "Bifocal/Progressives" but if you chose style a it's progressive but if you choose style "B" it's the opposite. Both styles indicate "Bifocal/Progressive" STILL after 2 weeks waiting for a call back from the owner. The most they would do is give 50% off the 2nd pair. The customer service person stated: "most people call to confirm they are getting what they want." Spanish speaking - some English. Unfortunately I do not speak Spanish. But I was doing business with an American Company.

Fantastic find on the internet for designer eyeglasses. Fast shipping and good customer service. Got my Lilly Pulitzer eyeglasses in three days. Great Job

I was looking for a pair eyebobs I could put my prescription in. I found this website and the charged me $29 to add my prescription. My eye docto wanted $129. What a great deal. Love them