Well it’s been over a month and I can’t get anyone to respond to emails. No glasses. Didn’t have a problem charging my credit card. In all fairness business was interrupted by the fires, however I had to track them down to find that out. Delay after delay- promise me to give me updates on shipping day. Nothing. Very poor customer service. I am so frustrated. Something needs to happen quick to change my ratings or I am forced to contact my credit card company for fraudulent activity.
CH
Chaz
Bait and ...
I was looking for the a replacement frame the one my lenses fit, which had been discontinued. On the Clickshades.com site, it appears as if these frames are still available. Good price. I place my order. A message says successfully placed. Then I get an auto return mail saying that they will tell me my order is incomplete. Then later another saying that they will tell me if my order has been accepted or declined. I waited until noon eastern time when they open. Getting through is hit or miss. If you miss, you have to leave a message. I finally get someone. She tells me they will tell me later in the day if they can get the frames. I waited 4 hours and then called back. Again, hit or miss. On the 4th try someone picked up. Still no news. So I waited on hold until a college told me the bad and by this time expected news. Can't get the product. It is now end of my day on the east coast. I wasted a day with inoperative glasses thinking I had solved my problem when in fact I was in the same place I was at 8am that morning ...no glasses. The site is set up to funnel orders for stuff that may or may not exist at the manufacturer. The bait is a good price and manufacturers' catalogue. The reality is that the order you think you placed may be for nothing.
GE
GEpp
poor customer service
Horrible customer service. Ordered glasses on 9/29/15, received them on 11/23/15. Never once received an email or call from this company after placing an $800 plus order. Never received initial email that order was placed, just an email from their credit card servicing company. Waited 3 1/2 weeks then called them, and was told the company supplying the frames was closed for two weeks. Said they sent an email but no way - they had the same mail address that the credit card service had - and I got their! Was told it would be two weeks. OK, frames from England, some companies shut everything down at the same time and all are on vacation. Waited two weeks, nothing, called...frames received by them and went to lab for lenses, couple more days. Hear nothing, receive nothing, called again. Still not back from lab, they have no tracking so not sure when but should be on the way and I will get an email and tracking info in a few days. Nothing, called again, hung up on. Called back, told the girl I spoke with left to go to the lab and pick them up...huh???? They would go out that day, Thursday, and when label made system would automatically send email with tracking info. Nothing that night, or Friday or Saturday. Called my credit card company Saturday and notified of fraud sale, that had already been charged 3 weeks prior = got that email from the servicer. Left message for them that i was notifying card company if no email received Monday, but Monday I get delivery ticket from USPS that they have arrived. Glasses are very nice, no complaints about them. Frames are marked and are legit, lenses, no way to check that I def got what I ordered, but seem to be. Price, little bit lower than other sites which had bad reviews of damaged glasses received. This company appears to be part of a larger "Internet Eyewear Group", they don't even answer the phone "Clickshades". Actually, don't know what the two girls working there even say, both are emotionless and mumble. More than one number as well. If I got a few emails and better service when I called, I would actually recommend them, but, service sucked so bad, I cannot.
