PAC M.
simply the worst help possible .
simply the worst help .. no answers no availability ... oh a feature is not working properly well just don't use that feature...no chat available... really awful service.. if you are based in USA it is not the service for you..if you are someone who works weekends wih it..this is not for you..if you are new to this..this is not for you I have read the Clickmagick response to my review and I thank them for it. I stand by my review without further comment.
Response from ClickMagickMar 27, 2023
I'm sorry you had a bad experience but your review is not an accurate reflection of your experience with us at all. You've submitted several tickets and we always responded in a timely manner and helped you as best as we could. In this most recent ticket we even shot you a custom video showing you exactly what to do to solve your problem. Our live chat is available roughly 18 hours per day but obviously there are some people like yourself who may have schedules that don't sync up with that. As you mentioned yourself in one of your tickets you are "very new" and the problem is that you were trying to follow an outdated training provided by a third-party. Your statement "oh a feature is not working properly well just don't use that feature" is simply not true. We never said that at all. We respectfully told you repeatedly what needed to be done, but you kept insisting on following the outdated training. You were also super rude and unprofessional, berating our support rep and saying things like “goddamnit … do you even know what you’re talking about?” A newbie like yourself saying something like that to an expert with years and years of experience, while asking for our help, is beyond ridiculous. If anything your complaint should be directed at the third-party who's outdated training you were following, not at us. As explained previously, we can no longer have you as a customer.