ClickMagickReviews of clickmagick.com

I've been a loyal user of ClickMagick for quite some time now, but I can't help but express my frustration with recent developments. Ever since the campaign overview in ClickMagick was restricted, the tool has become utterly useless. Now, I can't access campaign data as frequently as I need to, especially when it comes to scaling campaigns. It's a major hindrance. What's even more infuriating is that I recently committed to a yearly membership, only to be blindsided by these limitations. ClickMagick seems to be deteriorating steadily, and instead of enhancing their service, they've chosen to enforce these unnecessary restrictions. Why not adjust the prices instead of implementing such nonsensical changes? Overall, I'm thoroughly disappointed with ClickMagick's direction. It's becoming increasingly clear that they prioritize profit over user experience. Unless significant improvements are made, I'll be exploring alternative solutions for my campaign tracking needs.

ClickMagick is a good product but the support and their payment system it's really bad. First time I signed up, I went with the $69 plan, the trial ended and they charged me for the bigger plan automatically. They said they couldn't change my plan to the $69 one to pay it and I have to pay double and they will refund me the difference. What the..?? It makes no sense. The support was awful, instead of trying to fix my problem he pointed out that I was wrong for some reason it didn't exist. Anyway, I didn't want to pay the double price so I gave up on Clickmagick until yesterday when I signed up again, the trial appeared on the sign up again, I put my company card details and the next they I receive a fraud notification from my bank and they blocked my card because of the ClickMagick transaction, instantly Clickmagick sent me a notification that they will delete my account because 'i'm not willing to pay'. My account was set up for deletion, THEY DIDN"T EVEN TRIED to let me use another card. I worked with them between 2019-2020, it was a lot better back then, now they just have some arrogant people on support and instead of trying to come to an agreement to fix your problems, they assume things on you. Never again. Rarely I leave a negative review but this time i couldn't hold it anymore. Edit after they replied: I opened a support ticket on my account before it was deleted, I also sent an email, I have all the screenshots and you never got back to me, just deleted the account. I can’t leave here my details but it was on my company name the account, not my personal name. You simply can’t accept that you treat the customers bad, I’ve seen a lot of similar problems from other customer reviews and instead of saying sorry and fixing the problem you guys still are offensive. Not recommending clickmagick to anyone, I changed from 2 stars to one star for this awful reply. Edit2: Justin custom SRL I hope you’re happy to know that it isn’t an anonymous review. Edit3: Liars. Post the messages from my first account. You charged me for the more expensive plan when I wanted the 69$ plan. I told you to charge me the plan that I want and the support person told me that it s not possible and HE said to charge me 100+ dollars or whatever was the bigger plan and then refund me the difference. It made no sense, the support guy could just set my correct plan and charge me the right amount but no, it s not possible on clickmagick. Also, on my second account I didn’t want any trial but it comes automatically when you join clickmagick. The system tried to charge me and it blocked my revolut card, I sent you screenshots and told you to let me change my credit card but YOU deleted my account directly without responding to my ticket or emails. I really can t comprehend how you guys are still on the market with this awful support and lies in reviews. I will publish a full video about this situation. We work with over 20+ digital companies and we have 6 figure revenue, do you really think I wanted to get a cheap service going on forever trials? I wanted this service to test some basic campaigns and instead I got some cheap weird support who doesn’t wanna help you, they just wanna take as much money from you as they can. For anyone that is looking for a tracking tool, go for something more expensive but with people who are correct and looking to help you. PS: you charged me after I told the support I don’t wanna use the service anymore, I still got charged the bigger amount. I requested the refund because it was a ripoff. Didn’t want that plan, eventually I got charged after I told the support that I don’t want to use the service anymore. I didn’t use your website for a month, I only used it for 10-14 days but you kept my account online even after I told you that I m gonna go use another tool. :) One good thing, after they took my money without my consent, I received it pretty fast, although I should’ve reported it as fraud.

Unable to reach anyone. No one answers the phone. They said to send an email which I did but it was returned. I am seeking to close my account and get a refund.

I've been a loyal Click Magic user for over a year, relying on it for crucial data insights. Imagine my shock when, without warning, I was locked out with a message stating my account had been cancelled. The reason? Billing issues — which would have been easily resolved if I'd been informed. Not a single email alert came through to flag this critical problem. Upon contacting support, ready to update my payment details, I hit another roadblock. I was told my account couldn't be restored, leaving me without my valuable data. This isn't just inconvenient; it's unacceptable for any service, let alone one entrusted with the lifeline of a business. Support for long-standing customers should be a priority, not an afterthought. Business owners juggle myriad tasks daily; we can't be expected to micro-manage app notifications. An email—a simple, basic courtesy—is the least a service can provide to maintain a healthy client relationship. It's a hard lesson learned: even with the best of past experiences, the true test of a service is how it handles the hiccups. Unfortunately, this time, Click Magic missed the mark. Here's the ticket, raised well in advance which speaks about email notification issue, which was never addressed correctly, just a ticket was created. I am attaching screenshot of chat for reference.

Response Update: I explained to Troy in the email you referenced why my card was declined, it was canceled due to fraudulent activity on the card. Due to traveling and a mistake by my mail forwarding service, I was unable to receive the newly issued card in a timely fashion to update my account. It was not, as Troy implied, because I did not have any available credit on my card or was "not making enough money to even need your services." My 1-star review is not for your service but for your customer service. Furthermore, publicly posting inaccurate information about my finances and situation in a response to a review that was asked for in Troy's email only underscores my 1-star review of your company. If Troy had been professional, he could have just simply explained that the service could not be reactivated and explained what could be done to move forward. Instead, he made several inaccurate and insulting assumptions about why my card had been declined that were completely and entirely unnecessary under the circumstances. Also, I did not say I purchased a "make money on the internet course" as you put it, I said I purchased a "training course" teaching a specific skill, that recommended your service. That was said in response to a comment Troy made in his email. I will be emailing them to let them know about the service they are recommending and what you have to say about their "make money on the internet course" and how until we are making a certain level of money from said course, ClickMagick doesn't want our business. And, for the record, I am not frustrated with anything other than the way you and Troy have handled what could have been positive and respectful interactions. Especially for a company that makes its money off of people "making money off the internet." If I want to pay to use your service, and it is a flat fee not based on how much I am making, why does it even matter to you or Troy if I am making "enough" money in this specific area yet? I apologize for not realizing or being made aware of prior to signing up that I had to be in a certain earning bracket, again, in this specific field, (because obviously, it doesn't matter what other income I have to pay for this service as I am going through the training) to learn to use your services. Can you please post a response with what an acceptable earning amount is for ClickMagick so that you can save other people the trouble and embarrassment of trying to use your services before they have hit that number? Thanks. Original review: Customer service is an opportunity to create a positive experience, even if you cannot resolve their issue. A small customer today could become a big customer with the potential to bring more business the next. Or, a bad experience with customer service, such as the one I recently had with Troy, can leave a bad taste in your mouth and create a customer who will not only not want to use your services but will recommend others do not either. Granted, you have the luxury of insulting your customers if you are the only game in town, but it is still bad business.

I cancelled my CM account in March 2023 with an email confirmation. There was no activity on the account after I canceled. However they continued to bill my bank account each month (April, May, June) for $49.00 USD. I didn't catch their mistake until July 2023. They said they can't refund due to company policies of no refunds after 30 days. They were given the chance to make this situation right but still refused. Beware when you cancel your account. Even though a confirmation email was sent you still need to check your bank statement. They did wrong in this situation.

I had been a loyal ClickMagick user for approximately five years, consistently subscribed to their Pro plan since 2016. However, during the COVID-19 pandemic, as my business requirements changed and experienced a significant downturn, I didn't utilize my ClickMagick account for two years. I held onto the subscription, assuming it might prove useful in the future. Earlier this year, I made the decision to cancel my ClickMagick service as, at that point, I didn't have immediate plans to utilize it anymore. It was disheartening to have paid thousands of dollars for a subscription that remained unused, which simply didn't make good business sense. Surprisingly, just three months after canceling, I had a change of heart and wished to reinstate my previous plan. I reached out to ClickMagick politely, hoping they would understand my situation and allow me to resume with my old plan. Unfortunately, they were unwilling to accommodate my request. What disappoints me the most is that I remained a loyal subscriber during the two-year COVID-19 period, continuously paying for my subscription without even utilizing the service. Considering this, it is disheartening to encounter such inflexibility when all I requested was a 35% discount, which is equivalent to the affiliate commission they would have otherwise paid. It is important to note that many positive reviews about ClickMagick can be attributed to the 35% recurring commission they provide to their affiliates. This incentive often prompts positive feedback from affiliate marketers, but it doesn't necessarily reflect the experiences of long-standing customers. Overall, I am extremely disappointed by the lack of understanding, flexibility, and appreciation demonstrated by ClickMagick towards their loyal customers. It is disheartening to witness a company that fails to acknowledge the financial commitment made during challenging times and refuses to offer a fair discount under the circumstances. I hope that this review serves as constructive feedback for ClickMagick, urging them to reevaluate their policies and consider the importance of valuing and retaining loyal customers. As for me, I will be exploring alternative solutions that prioritize customer satisfaction and offer a more flexible and appreciative approach.

My account was cancelled my auto pay card being compromised. I'm unable to retrieve my old data as stated in email response ticket no. Ticket: 179358. I've unsuccessfully tried to create a new account with my business email. It appears the system will not allow you to use the canceled email. Thus only solution is to create a new email account. (Not Realistic) No success with customer support. Revised: Sometime life happens was out of country for weeks due to death in family. My oversight on checking emails. Still would like there to be a system to retrieve account information and to open another account using previous email. Thanks Aaron