Clickatell Reviews | Read Customer Reviews of clickatell.com

Clickatell Reviews | Read Customer Reviews of clickatell.com

Clickatell reviews

92 approved reviews, newest moderated first

Marwaan
Sep 28, 2018
Professional service
We use Clickatell everyday and I find their service highly professional.The account Manager I deal with is always very accommodating and is always willing to go the extra mile. I will highly recommend Clickatell. .
Response from ClickatellSep 28, 2018
Hi Marwaan We're really grateful that you took time out of your day to leave us your feedback and are also very happy to hear about your positive experience! Both as a team and as individuals, we do try to provide the best possible service, and we're glad your account manager has displayed this. Thank you once again for your continued support. Team Clickatell
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Phillip
Aug 31, 2018
An Honest Review of Clickatell
We have been using Clickatell for about 5 years for SMS delivery to numerous countries. We also have a dedicated short code to the USA. Firstly, the SMS are sent and received quickly. Secondly, the reporting is real time and excellent. Thirdly, we have used many aggregators over the years and we are happy with the price per credit. Fourthly, we get immediate and excellent customer service. We are really happy to recommend Clickatell.
Response from ClickatellAug 31, 2018
Hi Phillip We are so happy to hear about your positive experience over the last couple of years. Our reliable SMS services are just as important to us as a great experience with our team, and we have every intention of maintaining these standards. Thank you for taking time out of your day to share your feedback! We really do appreciate your support. Team Clickatell
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Campaigns
Aug 28, 2018
The system works fine and the people…
The system works fine and the people are great! Though there are still a lot of room for improvement. I said that because the quality and deliverability of our SMS can still be improved.. well I hope. Cheers, guys!
Response from ClickatellAug 30, 2018
Good day Thank you for taking time out of your day to share your experience with us! As discussed, certain industries see a higher rate of delivery issues due to the regulation of their content, but we will continue working closely with you to monitor delivery and, if necessary, immediately escalate any issues to our Support Team. Thanks once more for your valued feedback.
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Shreya
Aug 22, 2018
Fraud Company....
Fraud Company. They have taken the money and failed to provide the service. It's been more than 6 months since then they are just making the excuses to return my money. This was the last email sent by the employee of clickatell... Note that your refund request for the funds linked to your Developers central account is still in pending status, feedback will be provided soonest. Kind Regards XXXXX (removing employee name and code as per Trustpilot guidelines) XXXX Will never ever use this fraud company..
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Chantel
Aug 16, 2018
Always on top of things
Always on top of things Amazing service and going the extra mile.
Response from ClickatellAug 16, 2018
Hi Chantel Thank you for taking time out of your day to share your feedback with us! We're so pleased to hear that you've had a positive experience and will make every effort to continue providing you with the same high standard of service. Team Clickatell
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KZ
Aug 16, 2018
Good service and Support
The service is easy to use and integrate. Some issue with the Sender ID and concatenated messages but there is a real effort to improve. The support is response and can be better.
Response from ClickatellAug 16, 2018
Hello there Thank you for taking the time to share your experience with us! We’re really happy to hear that you’ve found our services user-friendly and our support team helpful. Regarding the concatenated messaging, our team has worked with you through testing and routing changes to resolve this and will continue to do so, if required. Sender ID remains a best-effort service and unfortunately can’t be guaranteed but your account manager will continue working with you to try and ensure successful implementation. Thanks once more for your valued feedback which helps us to continue providing the best possible service to you and our other customers. Team Clickatell
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Blair
Aug 15, 2018
Excellent products and service
Excellent products and service. Best in class. Technically exceptionally easy to integrate, great reporting and amazing delivery rates.
Response from ClickatellAug 15, 2018
Hi Blair Thank you so much for your feedback! We appreciate you taking the time to share your experience with us and look forward to providing you with a continued positive service. Team Clickatell
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KV
Jul 27, 2018
Terrible support
Terrible support. All you can do is send an email and hope that they will respond. They may or may not respond after a day. Problem may or may not resolve but they will not follow through the resolution. No way to talk to anyone. They cancelled service (quarterly package) even though auto-pay was setup, and did not notify us. Signed up again for an annual package to avoid such problems, and SMS is still not working. No timely response. No response at all after one or two response. I don't even know how to get a refund or if I can get a refund. We are well known global company. It is absolutely frustrating. You cannot rely on them to resolve the problem if SMS is critical to your business. We are using their service for over 3 years.
Response from ClickatellJul 30, 2018
Good afternoon We sincerely apologize for the inconvenience you’ve experienced. Your case was escalated to our support team and we understand that they have been in contact with you to assist with resolution. • We have confirmed that your payment was not automatically processed and that notifications to inform you of your expiring two-way subscription were not delivered. Our team is investigating the cause of this error and will keep you updated on progress from our side. • Further to this, we’re also working on your request to replace your old long number with a new one. • Your refund request has also been escalated to our Finance department for feedback and action. Our support team will be in touch with a further update within the next 24 hours. Thank you for your feedback.
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