ClickatellReviews of clickatell.com

Response from ClickatellJul 11, 2018

Hi Neil Please accept our sincere apologies for the inconvenience you’ve experienced. We will certainly work harder to provide an improved support service for you in the future, should it be required. With reference to your specific issue, we can confirm that our support team responded to you on Monday (July 9th) to advise you that the U.S. two-way number which was being used had been blocked due to the carrier noticing you were sending A2P (application to peer template messages) traffic, which is not permitted when using a U.S. long number. We have since replaced the blocked U.S. number with an alternative, which you have confirmed to be in working order. In addition, we have refunded your remaining balance as requested. Should you require further assistance in any way, you can email our support team on [email protected]. We appreciate your support and continue to welcome constructive feedback like yours.

Response from ClickatellJul 4, 2018

Hi James Please accept our apologies for the inconvenience caused. We value prompt communication with our clients and regret not delivering this to you. We have just escalated your case to our Support Center Manager who will be in touch with you before 10am tomorrow morning to discuss the specifics of the issue you are experiencing. Thanks once more for your feedback.

Response from ClickatellJul 2, 2018

Dear David Firstly, thank you for the feedback and please accept our sincere apologies for the inconvenience caused. Not needing our service certainly reflects on the great systems that you build and maintain with our partner, Synology. Our support team have reviewed your account settings to see why the expiry notifications were not received as you mentioned, and we identified the following: - Under Manage Account and Communication Preferences, your setting for reminder alerts was switched off. This would have prevented our email systems from sending an alert informing you of pending credit expiry. - We also noted that the email address registered with your account and the email address which was listed to receive alerts are different. If you would be so kind as to update your communication preferences, we are sure that these communications will not go unnoticed in the future. For clarity, we do send out both notification and reminder emails should credits be set for expiry due to our dormant account policy. We acknowledge that communication of these settings may not be visible or clear enough, and this is something we will be looking into urgently. To rectify the situation, we will be refunding you with the expired credits for which you did not receive an alert. You can expect these credits to reflect immediately. Clickatell appreciates your support and will continue to welcome constructive feedback like yours. Thanks, Team Clickatell

Response from ClickatellMar 7, 2018

Hi Aroha, thank you for the feedback. I’ve asked our service centre to investigate this matter and try to assist with your delivery issues. Please look out for an email from [email protected] – we would love to help you resolve any delivery issues you are experiencing.

Response from ClickatellMar 7, 2018

Hi Steven, we’re sorry to hear about the negative experience you’ve had. We’ve escalated this to our service manager, who confirmed that they have tried to get in touch via phone and email earlier. Please look out for an email from [email protected]. You can reference the following case number when responding: 05559908 and our team will assist with the delivery issues you are experiencing.

Response from ClickatellMar 6, 2018

Hi there, We are really sorry to hear about your negative experience. Our support team has confirmed that they have tried to get in touch with you via both phone and email. If you have not received the communication from us, please check your spam folder for mail from [email protected]. Alternatively, you can call our support team 24/7 via +27 21 910 7700. We have already created a case for you and you can reference the following number when responding: 05654493. Please get back in touch with us so that we can help you to rectify this ASAP.

Response from ClickatellFeb 20, 2018

Thank you very much! We appreciate your feedback.

Response from ClickatellFeb 19, 2018

Hi Jeronimo, Thank you for the feedback! There are a number of reasons why character encoding issues such as the one you’ve mentioned could be occurring. Please could you email our support team via [email protected] with specific examples of your use case so that we can help you troubleshoot and assist you with the correct URL encoding or Unicode solution.