Zapo
Pricing advertised incorrectly.
I have not any issues with the functionality. Support has not been great, and documentation is average. I do however have an Issue with the way they advertise their pricing. They advertise the cheapest SMS rate. However when you use their service. They enforce UNI code, which means your 70byte message uses 140bytes. They then charge you the message rate per message part. so: 1 part is 70 characters = 1 * message rate 2 parts is 140 character = 2 * message rate 3 parts is 210 characters = 3 * message rate So in short your sms will cost 2 to 3 times what you thought they would.
Response from ClickatellOct 23, 2017
The Clickatell REST API accepts messages in the UTF-8 character set by default. UTF-8 is the accepted international character set which is applied for all standard languages. Many mobile operators unfortunately still incorporate a more restrictive character set, meaning that this may differ between operators. In order to ensure that your message is delivered, and is readable, we would convert the message to Unicode if you are using any special characters / symbols or any foreign language alphabetic characters that is not supported by the particular operators library in order to ensure that your customers can read your messages. Messages not containing special characters would not be converted to Unicode. Your message will only be converted to Unicode if the message content is not supported by the particular operator. Please refer to our FAQ on Unicode support here: https://www.clickatell.com/faqs/answer/do-you-support-unicode/ Please contact our support team via [email protected] if you need any further information or have any other questions regarding this so that we can assist you with your specific case as we would need your account details etc in order to help. Our digital sales team can also assist you with pricing queries. They can be contacted via [email protected].