ClickatellReviews of clickatell.com

We migrated a WhatsApp application recently and because this is not a standard request it took a bit longer than anticipated and was also not as smooth. The Clickatell team rallied together and got it sorted Friday evening at 6PM. Good sailors are not made in calm seas and therefore a big thank you to the team and a special shoutout to Fabian and Dominic for the updates and Kelvin and Johannes for your technical expertise.

Servicio de SMS muy bueno, rápido y barato. Panel de control fácil de usar y simple pero con muchas funciones, buen soporte y servicio de whatsapp también perfecto

I only have trouble with Clickatell!! 1. My account was hacked and was told sorry for you we can't refund your credits. Change your password and good luck. 2. Twice have I deposited funds and my credits don't appear. 3. Support...What support? Still waiting for my credits. Bottom Line: Stay Away from this company. Not worth the stress.

Not only is this the most expensive company, (180 USD as "Setup Costs") where other do not charge for this at all. The worst is their lack of service. I was trapped into their confusing service process, and then I received a notice form PayPal that my account was charged for 310 USD. Two minutes after I sent an email to this company asking to cancel those charges. They never answered. I continued emailing them, I am not using their service, and still no answer from their part, Please beware. There are other more serious, ethical and cheaper providers than Clickatell.

Top quality customer service. I have been speaking with Keanan Haupt and his prompt and clear responses have been awesome. I got in touch as I felt we may have had a big issue but turned out to be easily resolved in the end and I am very grateful. Thank you!

Consistently unreliable SMS delivery and non-existent support. We've been having issues for 4 months now. Out of 3 times we contacted support, we received a reply only once. It's been over a month since our latest attempt to contact Clickatell - no response still. Note that they still charge you for undelivered SMS. Save yourself the hassle and look for something more reliable. UPDATE 1: About a month later, someone from Clickatell reached out to tell... that 'due to a processing error on our side your query was not investigate.' and asking for failed message IDs again. Case number: ENSC-135388. Delivery is still failing. UPDATE 2: Someone from Clickatell finally got in touch. They made an effort to resolve the issue and most SMS are delivered now. Upgrading rating to 3 stars. Occasionally SMS still fail, even though the same number could be reached previously. Go figure. UPDATE 3: SMS delivery failing again. We can't trust that Clickatell is delivering our SMS and have to keep an eye on them and do back-and-forth with their support. The only thing we can be confident about is that their billing works - they never forget to charge you, including undelivered SMS.

Dominic was very professional, genuine and accommodating. I really appreciated his patience and care he showed me. He listened and understood my challenges and then provide easy to understand and implement solutions. He also was a very nice man and I enjoyed our conversation.

Paul's help was invaluable, he researched all avenues and followed each finally getting result that we are so happy about. I need to say that all this happened on weekend including night time call. I can not express how much his help is appreciated he basically saved our life as we have demo on Monday. I was surprised Paul did not leaved or passed the problem to another person he did everything possible to succeed. thank you very much