Clickatell Reviews | Read Customer Reviews of clickatell.com

Clickatell Reviews | Read Customer Reviews of clickatell.com

Clickatell reviews

92 approved reviews, newest moderated first

farbod R.
Oct 16, 2019
Scammers
Dear fellows, I am writing to let you know that this company is an absolute scam. If you are looking for a company that is a scam and for sure you will be coned this is the one. I wish I have done a better search before choosing them (at least I learned my lesson). Unfortunately, I figured that out one day after I paid them and when I asked for refunding me for the money their answer was: "good luck with that", seriously?!!! Anyways my money is gone. I just wanted to help other people not getting trapped with them.
Response from ClickatellNov 25, 2019
Hi there, We're sorry to hear about your bad experience. Please could you send details to [email protected] so that we can investigate further and attempt to resolve this matter for you. Please note that our terms and conditions do clearly state that there are no refunds for credit balances purchased. All funds will however remain in your account, and you're welcome to use them at any time.
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Sabelo D.
Oct 9, 2019
Smooth integration with minimal or zero…
Smooth WhatsApp integration with minimal or zero technical knowledge required to complete integration.
Response from ClickatellOct 9, 2019
Hi Sabelo We're really happy to have been able to provide you with such a positive experience. Thanks very much for taking the time to leave us your feedback! Team Clickatell
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Reza L.
Oct 7, 2019
This is an untrustworthy company that…
This is an untrustworthy company that does not even refund the money that you have not even started using.
Response from ClickatellOct 9, 2019
Hi there, Reza We’re sorry to hear that you are dissatisfied with our refund policies. These are clearly stipulated in our terms and conditions which you can review here: https://www.clickatell.com/legal/connect-suite/fees-payments-taxes/ We do however understand the delay in making use of our service from your side, and your credit balance will remain in place for you to make use of as soon as you are ready. Please don't hesitate to contact us if you need any further assistance at all.
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Megan M.
Oct 3, 2019
Thank you Niele & the Clickatell team!
Niele Hewett and the Clickatell team were wonderful to work with! Niele was so accommodating, patient and always willing to explain everything in great detail and multiple times. Thank you for 5-star service Niele, it was a pleasure to work with you! Kind Regards Meg Martin
Response from ClickatellOct 4, 2019
Thank you so much for the positive feedback, Megan! We're really happy about the great experience with us and we'll be sure to let Niele and the rest of the team know. We look forward to providing you with the same high service levels in the future :) Chat soon! Team Clickatell
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Tom L.
Jul 31, 2019
Dominic Abrahams has been terrific…
Dominic Abrahams has been terrific since I got him on my Support call this morning. He committed to taking action on two issues that we had been going back and forth with Support for weeks. Within 20 minutes, he got the US long number payment question resolved and also got commitment to get the request for a short code moving. His follow up has been sincerely appreciated.
Response from ClickatellAug 1, 2019
Good day, Tom We're really pleased to hear that our customer support representative was able to provide you with such a positive experience and will relay this review to Dominic and our support department to ensure that this high standard of customer service is maintained. Thanks so much for taking the time to leave this review. Team Clickatell
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Sasank
Jul 31, 2019
Great service!
Had an amazing experience integrating with WhatsApp with the help from Clickatell. Everything went as good as you expect it to go - from trial to production. Mare le Roux and Mark Kreuiter were always there to help through the process. Thanks for the great service.
Response from ClickatellAug 1, 2019
Thank you so much for the positive feedback, Sasank! We're really happy that you've had such a great experience with us. We look forward to providing you with the same high service levels in the future and to the successes you'll enjoy as a result of your WhatsApp Business API integration. Chat soon! Team Clickatell
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Faeez M.
Jul 28, 2019
Discovery Feedback on Clickatell
Clickatell has been outstanding throughout the process of assisting Discovery in delivering a totally new capability to Discovery members.
Response from ClickatellJul 29, 2019
Hi Faeez Thank you so much for the great feedback which we will pass on to the relevant team. We're really happy to hear about your positive experience and look forward to delivering the same high service levels going forward. Thanks for taking the time to leave this review!
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xavisalomo
Jul 18, 2019
I had a lot of questions and Marcus was…
I had a lot of questions and Marcus was very helpful with that.
Response from ClickatellJul 19, 2019
Good day Thank you so much for your positive feedback. We're so happy to have been able to help!
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