ClearlyDevReviews of clearlydev.com

Response from ClearlyDevJun 14, 2024

Hello Dino, Thank you for sharing your experience with us. We understand your frustration regarding the denial of your product, and we apologise for any inconvenience this may have caused. Content moderation is a top priority for us to ensure the authenticity and integrity of all products available on our marketplace. This procedures we have in place helps protect both our vendors and customers from potential issues, including DMCA notices that could result in permanent store closures. We would love to work with you to understand the specific reasons your product was denied and how we can assist you in meeting our guidelines. Please reach out to our support team at [email protected] so we can assist you further. Regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello ThatOnlyDev, Thank you for sharing your experience as a seller on our platform. We understand that the time it takes to approve products and process withdrawals can be frustrating. We're continuously working on improving these processes to better serve our growing community of vendors. Your feedback is invaluable to us as it highlights areas where we can improve. We appreciate your patience and understanding as we strive to enhance our services. If you have any further concerns or suggestions, please feel free to reach out to our support team at [email protected] Kind regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Karolina, Thank you for your enthusiastic review! We're delighted to hear that you enjoyed the game you purchased from our marketplace and found it 'very cool'. Your satisfaction is our top priority, and we're thrilled to know that we could provide you with a positive experience. If you have any other feedback or need assistance, please don't hesitate to reach out to us at [email protected] Enjoy your game, and thank you for choosing our platform! Best regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Sev, We wish to take a look, so we've reached out to you through Trustpilot to get more information related to your order. It is extremely unlikely that your card was 'locked due to fraud' as a result of purchasing from our website. We urge you to contact our support team at [email protected] so we can investigate this issue thoroughly and assist you in resolving it. Regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello, We are sorry to hear about your negative experience and appreciate you bringing this to our attention. It sounds like there might have been an issue with the payment process. Sometimes, transactions can be declined if there are insufficient funds in the account, or if the payment is blocked by the bank or card processor for security reasons. We recommend checking with your bank or card issuer to understand why the payment was not completed. Please contact our support team at [email protected], and we will be happy to assist you in resolving this issue and ensuring you receive the product you purchased. Regards, ClearlyDev Team

Response from ClearlyDevJun 14, 2024

Hello Data, Thank you for sharing your experience with us. We apologise for the issues you've encountered and appreciate your patience as we work to improve our services. We understand that site performance is crucial, and we're actively working on improvements to provide a better user experience. We're pleased to inform you that since this review, we have recently improved our withdrawal speeds to ensure faster transactions as well as our site speed and support response times. Regarding the extra fees, these are due to VAT and card payment processing fees which we must charge. Currently, our prices are displayed in GBP (£) as we do not yet have a currency converter on the website. However, we do accept all currencies at checkout, and the equivalent amount will be automatically charged in your currency, though we understand this is not convenient. We are also in the process of integrating PayPal as a payment method to provide more options and convenience for our users, this will most likely be available on our upcoming version 2 of our website. Your feedback is invaluable to us, and we are committed to making continuous improvements. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team at [email protected] Kind regards, ClearlyDev Team