ClearlyDevReviews of clearlydev.com

Response from ClearlyDevSep 14, 2024

Hello Kennedy, Thank you for your feedback, and we’re sorry to hear about your dissatisfaction with your recent purchase. We want to clarify that, as required by EU law for digital products, you agreed to the withdrawal waiver upon purchase, which means that the right to withdraw within 14 days was waived. This is a necessary legal step for the purchase of downloadable content, as indicated during checkout. We appreciate your feedback and are committed to improving your experience moving forward. We acknowledge all reviews that are less than 5-stars as evidently shown on this Trustpilot page. Kind regards, ClearlyDev Team

Response from ClearlyDevSep 14, 2024

Hello Otto, Thank you for your feedback, and we understand your frustration regarding the refund request. After thoroughly reviewing your case, we determined that the product in question met the criteria outlined by the seller, which is why the refund was declined. We understand this may not be the outcome you were hoping for, but we aim to ensure fairness for both buyers and sellers on our platform. If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to reach out to our support team at [email protected] Kind regards, ClearlyDev Team

Response from ClearlyDevSep 14, 2024

Hello Harry, Thanks for sharing your experience, Some products on our platform may require additional setup, which could explain why the product disappears when spawning it on Roblox Studio. We recommend contacting the seller directly for assistance, as most sellers are happy to help ensure their products function correctly. If you’re unable to get help from the seller or continue to experience issues, please reach out to our support team at [email protected], and we’ll be happy to assist further. Regarding pricing, please note that product prices are set by the sellers. We are committed to maintaining quality, and if you believe a product is a scam, we encourage you to report it, and we will investigate the matter thoroughly. We appreciate your feedback and are here to help resolve your concerns. Best regards, ClearlyDev Team

Response from ClearlyDevJul 26, 2024

Hello Harry, Thank you for bringing your concerns to our attention. We deeply regret the issues you've encountered and apologise for the frustration this has caused. We take content moderation and intellectual property rights very seriously. If your products are being sold without your permission, we encourage you to file a DMCA (Digital Millennium Copyright Act) notice. This will help us promptly address and remove any infringing content. Regarding the accusations of stealing and reselling products, if you have sufficient proof of your rights to resell these products, please provide this information to our support team. We will re-evaluate your case to ensure it is handled appropriately and fairly. You can contact the support team via email [email protected] Regards, ClearlyDev Team