Benjie E.
NO Customer Service
Got a quote for all 4 cars in the family and was ready to switch my auto insurance to them due to the savings I was getting plus the increase in liability coverages. Got a call from Compare.com and was able to connect me through an agent for more detailed questions and informations. I was promised a call back the next day and time to complete the application papers but, it never happened. Tried contacting the Clearcover contact us website and report my experienced with them but NEVER got a reply whatsoever. Saving money is one thing but not at the expense of customer service. Judging from my experience with them, I wonder what would happen if I have to file a claim with this company. Just lost a prospective customer.
Response from ClearcoverOct 25, 2018
Hi Benjie, I want to apologize for the negative experience you had while trying to sign up for Clearcover. You shouldn't have had to wait for a response, and we are taking steps to ensure that this doesn't happen in the future. We recently emailed you and left a few voicemails to apologize and try to make this right, and our Director of Customer Advocacy will reach out again today. Please feel free to call us, or email us directly at [email protected]. We appreciate your openness and will use your feedback to better serve you and our customers moving forward.


