Giselle L.
Horrible in every way!
I thought this was a great deal cheaper than Mercury. Then my neighbor plowed into my parked car. It’s been 4 weeks!!!! I still have no car! My next loan payment is coming up and they are taking their sweet time. I wonder how they would feel if they had to go without a car and unable to afford a rental! Having to rely on others for rides to and from work. Not being able to just go buy groceries because there’s no car. I have to contact them in order to find out anything. They don’t keep you updated. It took a week for them to get the car from the tow yard, another week to have someone look at it, another week to be told (when I called) that it had been deemed a total lose. Another week for papers to just be mailed to me so they can pay my loan off and keep the car. Still waiting for the papers to arrive because apparently cutting me a check paying my loan myself, being able to get another car, and still letting them keep the 2016 Honda Accord Sport scrap heap doesn’t doesnt work for them. It’s really not worth the saving of $30 each month! Going back to Mercury they would have had this done within a week, 2 at most and I’d be driving my happy rear around instead of being depressed in bed writing an angry review crying my eyes out! Oh I had called the supervisor and left a message. Mind you I work from 7:30am to 5pm. She called and left a message that I didn’t leave my claim number. Called her back went straight to voicemail on Thursday to let her know that I haven’t even been given a claim number because that’s how much they don’t care about keeping their clients updated. No call back and now it’s Saturday. Bet anything that they won’t contact me on Monday!
Response from ClearcoverFeb 6, 2019
Hi Giselle, I want to thank you for your patience as we worked to resolve your issue. I'm glad that you felt satisfied by your conversation with Matt C, our Director of Claims. We work hard to deliver excellent service, and when fail to deliver the highest level of service we appreciate customers like you, who give us the opportunity to make it right. Thank you for staying a Clearcover customer.