BackgroundChecks.com (fka ClearChecks) Reviews | Read Customer Reviews of clearchecks.com

BackgroundChecks.com (fka ClearChecks)Reviews of clearchecks.com

Call Directions Website

BackgroundChecks.com (fka ClearChecks)

About BackgroundChecks.com (fka ClearChecks)

ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. We help businesses make informed hiring decisions with easy-to-use online background checks, transparent pricing, and helpful customer support.Our platform brings employment background screening into one convenient workflow. Depending on the package and services selected, employers can access criminal record searches, employment and education verification, motor vehicle records, and drug screening. From hiring your first employee to managing ongoing screening needs, we make it easier to order checks, track progress, and review results.We believe employers should understand what they are purchasing. Our pay-as-you-go packages explain the searches included, with applicable state and county access fees disclosed during ordering. These third-party fees are passed through at cost, without markup.Our online tools help employers manage applicant invitations, consent, report review, and adverse action workflows. Applicants can also raise disputes about information in their reports. We combine straightforward technology with support to help customers navigate questions about their orders and screening results.Important clarification: This profile represents the US business ClearChecks.com, now BackgroundChecks.com. It does not represent a separate UK business with a similar name. If your feedback concerns a UK DBS application or a purchase from another website, please check your order confirmation to ensure your review reaches the correct company.Learn more about our current services and pricing at https://www.backgroundchecks.com.

BackgroundChecks.com (fka ClearChecks) (clearchecks.com) has 151 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.

Also known as: clearchecks.com
Website: clearchecks.com
Category: Administration & Services
Location: Greenwood Village, Colorado
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Administration & Services, Colorado

BackgroundChecks.com (fka ClearChecks) reviews

151 approved reviews, newest moderated first

Bee A.
Jul 28, 2022
I have purchased a fast track basic dbs…
I have purchased a fast track basic dbs check and paid £83 - and they confirmed after payment that it will come between 7 to 14 days. So basically the service is not fast track. I have been trying to contact the company which is impossible! There is a phone number to call but it is absolutely ridiculous because it does not give you any chance to talk to someone. There is no cancellation possibility! They keep sending emails to tell you to upload documents but no chance to cancel. I found this company on web search, I believe on Google search or safari. Google search has to sort something out here because we are trusting their advertisement. The company appears on the first line of the search bar.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Bee, we would like to clarify a possible business mix-up involving your reference to a basic DBS check and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
Report
Tiny M.
Jul 14, 2022
Fraud and a worst website DBS…
Fraud and a worst website for DBS check. I've spent more than £100 for this still they are asking money but response when I'm trying to contact them. Worst ever
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Tiny, there may be a mix-up between businesses, given your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
Report
Matthew E.
Jul 11, 2022
Do not use
Unnecessary company, taking money when the gov website does the same job for a fraction of the price. Top of advertised companies and government approved to do the checks - but no extra benefit and costs a lot more.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Matthew, your comparison with a government website offering the same check suggests your review may relate to a separate UK provider. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
Report
Ben R.
Jun 30, 2022
Fraud Company
Awful service, Miss sold me my DBS check. Stated £18 on application but then charged me £73. Reported them to my bank as fraud. PLEASE AVOID.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Ben, we would like to clarify a possible business mix-up involving your reference to a DBS check. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Could you check which business website appears on your order confirmation? If it belongs to a separate UK company, please consider updating this review or posting your feedback on that company’s profile.
Report
Sarah M.
May 19, 2022
Terrible
Terrible, paid for fast track on the 5th may and now its the 19th and still not complete. Will never use again
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hello Sarah, thank you for explaining that your fast-track application was still incomplete when you wrote your review. We understand why the wait was disappointing. BackgroundChecks.com is a legitimate background screening company owned by HireRight. We pride ourselves on helpful customer support and transparent, competitive pricing. We invite you to explore customer feedback on Google and G2: Google: https://www.google.com/storepages?q=backgroundchecks.com&c=US&v=19&rf=FIVE_STARS#reviews G2: https://www.g2.com/products/backgroundchecks-com/reviews Our customer support team would welcome the chance to review what happened and work toward a resolution with you. Please get in touch so we can address your concerns.
Report
perry N.
May 6, 2022
same company as CLEAR CHECK
my review is same as the one on the other trustpilot link clear check seperate words same company , they just gave me a refund because of my post they said, only my digital card means i can pull the money back myself , all of it .! good for me. they said they would refund £47 as a goodwill gesture as i dont want it but all the other con charges over £118 ish they are keeping , but i can email them if i need more help ha haaa only glad i had that digital card, my advice to you lot, always pay with paypal, apple pay or best revolute and you can always get your own money back in one second, big banks and theior cards are a waste of time and these sharks will finacnially take the p out of you , so online digital cards .!!!!!!!!!
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi perry, your feedback may relate to a separate UK business, given the payments in pounds you describe and your refund concerns. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please compare the website on your order confirmation with ours. If your feedback was intended for a separate UK company, consider updating or moving it to the relevant profile so it reaches the company that handled your purchase.
Report
satguru K.
May 4, 2022
Disgusting service please avoid SCAMMERS!
I applied for this service for some basic checks, they take more money in the invoice than says on the webpage. They complicate with the info they give, i.e. they say for an address check a photo ID driver's license is ok then on the online verify online it doesn't say you can use a photo ID. Then I started getting extra charges coming up in my bank statement for 8gbp per month and I haven't applied for subscription. I asked for my money back they haven't refunded me the 8 gbp they started taking and they won't reimburse me the 75 gbp they originally charged and still they haven't checked any of my documents.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi satguru, there may be a mix-up between businesses, given the payments in pounds you describe and the recurring charges you mention. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
Report
Patricia M.
May 3, 2022
Totally let down and absolutely no replies from this company.
Hi, I applied for an ACRO. Was asked on three separate occasions to verify my maiden name which was already given on the application form then received a Basic Disclosure Certificate on Friday which the Spanish Embassy has confirmed is not acceptable for my visa. Cannot get in touch by telephone and they wont answer any of my emails. Eventually someone has emailed me after I have sent numerous emails yesterday and today and said that I applied for the wrong certificate and they don't do ACRO yet that is the heading on their site and I pressed apply. Also I was asked what occupation I needed this certificate for and I replied none it is for a non lucrative visa. When I flagged this up to the person emailing me this morning I am still awaiting an answer. I already have a Disclosure Scotland Certificate as a Minister and Celebrant. I am annoyed at myself for being taken in and for wasting my time and money and doubt if I have enough time now to apply for the visa. Pretty disgusting really.
Response from BackgroundChecks.com (fka ClearChecks)Oct 20, 2026
Hi Patricia, the ACRO and Disclosure Scotland references in your review suggest your feedback concerns a separate UK service provider. ClearChecks.com now operates as BackgroundChecks.com, a US-based background screening company owned by HireRight. Our website is https://www.backgroundchecks.com. Please check the business website on your order confirmation. If your purchase was with a separate UK company, consider updating or relocating your review to its corresponding profile so your feedback reaches the business involved.
Report