Cleanster.comReviews of cleanster.com

Well I learned the lesson the hard way. I did my first cleaning last 23 April and guess what, 27 May now and still never paid? :( Multiple emails but no reply For other cleaners who needs extra bucks, pls look for alternatives and not this app Sorry not sorry! Hope someone higher looks into this :( God bless whoever is behind this!!!

Do not respond to support emails and will invoice you repeatedly for cleanings that do not happen. Highly illegal, probable scam.

This company does not pay! They want you to work for free they make twice as moch as you do per job and still a month later you wont be paid! You can call all 4 numbers and no answer and dont even wawte your time on a email because they never respond. Oh and if you happen to get a answer on the phone all they say is how they are getting in contact with the billing department which means nothing 2 weeks later still nothing. Its all a scam

I worked for and completed three cleaning assignments in early November 2025. Each job was completed successfully, and I received highly positive client feedback. In fact, all but one of the clients specifically requested that I return for future cleanings. Despite fulfilling these assignments to a high standard, as of May 2026 I have still not received payment for my work. The total amount owed, including base pay, boosts, and bonuses that were assigned to these bookings, is approximately $300. Since completing these jobs, I have made numerous attempts to resolve this matter through every available communication channel, including text messages, emails, in-app messages, and repeated phone calls to every contact number previously used to reach me. None of these efforts have resulted in payment or meaningful communication. I also retained legal counsel to draft and send a formal demand for payment. While I received no direct response, I have evidence indicating that this demand was received. Specifically, the message was removed from my in-app inbox after being sent, creating the appearance that it had never been submitted. Fortunately, I documented this communication with screenshots before it was deleted. On one of the few occasions I was able to speak directly with a company representative, I was contacted and asked to accept a same-day cleaning assignment on very short notice. Recognizing this as a potential opportunity to resolve the outstanding payment issue, I agreed only on the condition that I first receive payment for the work I had already completed. The representative declined, offering several explanations as to why immediate payment was not possible. Based on information from another cleaner who referred me to the platform and experienced a similar issue, I have reason to believe these explanations were inaccurate, as her payment was issued immediately when she raised the same concern. What was most concerning was being told that if I declined the assignment under these circumstances, I would no longer be offered future bookings through the platform. In effect, I was being threatened with termination for refusing to continue working after never having been paid for prior completed assignments. This experience has caused significant financial hardship and has had a serious impact on my stability. I am sharing this account as a warning to anyone considering working for or doing business with Cleanster. My experience raises serious concerns regarding payment practices, communication transparency, and professional treatment of workers. I strongly urge prospective cleaners to proceed with extreme caution.

I won a free cleaning through instagram. I've emailed twice in the last month to claim my free cleaning and have yet to hear back. Very disappointing customer service.

Cleanster is a fraudulent scam that hires cleaners to clean, but don’t pay the cleaners. Cleanster keeps all the money and don’t pay the cleaners for personal gain. Do not clean for this company you will not be paid! Do not hire Cleaners from Cleanster because they do not pay the cleaners. This company needs to be sued and shut down immediately!

I have taken jobs from there before had no issues with Payment. The second time around is horrible. They only almost $400 since March. I normally get paid the same day or next day. Payment now it says it’s in transit. That’s for a bank confirmation cause they can’t pay me through PayPal no more. And when you look on the app says that it’s in transit, I should’ve got it first. It was a Mark 25th, 28th for each one. It was different dates now it’s says it was April 3, April 4, April 6, but still no Payment. None of them Answer. Their phones. Don’t return Text messages. Don’t return emails. They are ripped off horrible but they’re on you like glue. When you take a job for them to make sure that you make their money cause they’ve been paid already. Horrible company to work for you’ll never get paid. So now I am going to court to sue them.

Still cannot get paid. I finally found Ms. Gloria Oppong, the CEO of Cleanster on LinkedIn and guess what, she is no longer able to be reached in LinkedIn. This is after I commented on her posts today informing people of her SCAM COMPANY. Trusting property owners paid her for cleanings performed by CLEANERS SHE DID NOT PAY.