Clean OriginReviews of cleanorigin.com

Smooth experience from start to finish. I recieved my ring today and it is absolutely gorgeous. The stone is beautiful and the setting meticulous. I highly recommend Clean Origins.

Where can I begin… my entire shopping experience with Clean Origin was wonderful from beginning to end!! I first started at other jewelers who put on a lot of pressure to buy a diamond ASAP, but not so with Clean Origin! I’d like to give a shout out to both Sali and Kim who were both wonderful during all of my interactions. They were both very patient with my many, many questions regarding the details of the particular diamond I wanted (4 Cs specifics) as well as how lab grown rings compared to mined rings (Kimberly process, ethically sourced, environmental impact, etc) and they never once made me feel pressured during the process. Lastly, I scoured the internet and looked at many vendors before ultimately choosing a very high quality VVS1 E Color 2 carat princess cut diamond from Clean Origin. From my personal experience, they have the best pricing by far! They even offer a “Forever Plan” for jewelry maintenance, cleaning, and resizing! A similar ring from local jewelers cost anywhere from 3x to 8x in price which, combined with the outstanding customer service, ultimately made this a simple and crystal clear decision! Thank you Clean Origin for all your help! My new fiancé LOVED the ring and you have made a loyal, lifetime customer out of me!!

Generally satisfied. Purchased a stunning diamond but had some issues with the ring setting. There were a few challenges with customer service but management stepped in and was very supportive, understanding and eager to resolve the issue. At the end of everything I’ll consider Clean Origin again in the future based on the beauty of the diamond and trust in their management team.

Disappointed!! My engagement ring that I ordered looks like used . It took a month for the order to arrive. My thought was the Diamond has to be cut and polishing , making a ring it’s ok for a month , not complaining until I got the ring !! Clearly i can see both sides of the ring has so much scratches. I tried to clean it but it was impossible and I don’t have time to return it . I’m not buy the cloth or whatever that I can return it and wait . Maybe just once in the whole life !!

Ordered an engagement ring and received it quickly and on time. However, the setting was not put on properly and the diamond was actually curved to the left instead of straight as it should be. There were also scratches on the ring and setting, which should have been buffed out. Phone number take many tries to get through but finally spoke with an agent. Informed him I need it back by July 9th and he said he would do his best to get it fixed. I am still waiting now 2 days later on an email with return instructions to send back the ring, so my hopes are not high as of now. Very frustrating and when I try calling today it just goes straight to a VM with computer voice saying no one is available to take my call and to leave a message. As of now not happy at all. I will update by July 9th to see if anything changes. I sure hope it does.

Responded to advertisement of 2ct TW diamond stud Earrings. Click add and it said $325.00. Then it asked what shape diamond you would like, round, princess( add charge) etc. Then what metal for setting 14kt white gold, 14kt yellow gold, 18kt white gold ( added charge) etc. Then it was what kind of backing, standard or screw post( added charge). Came to $369 or so. Ordered it for my daughter and couple of hours later she gets an email saying that just the setting was ordered, do you want to order diamonds for them? WHAT? AD SAID 2CT TW DIAMOND STUD EARRINGS! Very deceptive!

I bought a ring through Clean Origin, but had life get in the way so I was just outside the 100-day warranty policy (115 days or so). The ring didn't fit and the setting was not right, but Clean Origin refused to fix it so I'm stuck with a ring that doesn't fit and is in the wrong setting. I wish they cared about customers more than their policy -- I'd understand if I had somehow abused the policy, but I'm just trying to get a normal service. Do yourself a favor and visit a real store -- don't buy a ring online!

My fiancé ordered a ring for me, I loved the look but it broke within a month and after I sent it back in to be fixed it came back worse. We returned it and bought a more expensive ring but they told us that if we wanted another ring we couldn't return it even if it had the same problem (the diamond was so loose it rattled and obviously was about to fall out of the setting). We decided to buy from a different company with lab grown diamonds called great heights.