Cleanomic Reviews | Read Customer Reviews of cleanomic.com

Cleanomic Reviews | Read Customer Reviews of cleanomic.com

Cleanomic reviews

556 approved reviews, newest moderated first

Michelle B.
Apr 3, 2025
Zero customer service - like NONE
Order was sent to the wrong address by mistake (auto-fill used wrong one) and since I had to go through ordering a few times for it to actually work with Shop, I didn't notice it was the wrong address when it finally went through. Then I saw it in the verification email. I immediately tried to find a way, any way to correct it. No matter how I tried to contact Cleanomic (chat, forms, email), it was impossible to make a very simple correction. Then I read reviews for Cleanomic and realized it just doesn't have real customer service or else I would have been able to get it shipped to the proper address right after I placed the order two weeks ago. LOL! The reply below says I should have used the live chat on the website - I DID! I was talking to myself. NO ONE ever replied. I used the chat, email, and a form I filled out.
Response from CleanomicApr 9, 2025
Sorry to hear about the trouble you’ve had, especially after acting quickly to correct the address. For faster help, please reach out to our customer service via live chat on our website. If you’ve already emailed, kindly note our team is experiencing delays due to high volume. To prioritize your message, please use the subject line “TRUSTPILOT PRIORITY” and include your email address and order number. We want to make this right for you.
Report
GUY N.
Apr 3, 2025
the quality of the bags is excellent
the quality of the bags is excellent. they are rubberlike and durable. i have used the 13 gal and they're great. i recently used a sandwich bag and it's so much better than plastic bags.
Response from CleanomicApr 9, 2025
Thank you so much for sharing your experience! We're thrilled to hear you're loving the durability and quality across different sizes. It's great to know the sandwich bags are also making a positive difference, definitely a win over regular plastic!
Report
Ryan R.
Apr 1, 2025
Total Scam. Cancellation Impossible
Total scam. I tried to cancel my subscription (thought I had canceled it; received confirmation from the company that it was canceled) in October 2024. Now they have billed me and are sending another order (I never even got the first one) and they once again said it was canceled, but then proceeded with the order. When you call, the office is always "closed", and no one responds to their online chat. There is NO WAY TO CANCEL.
Response from CleanomicApr 9, 2025
Really sorry for the frustration this has caused. Please reach out to our customer service team via live chat on our website for the fastest assistance. If you’ve already emailed, due to a high volume of messages, there may be delays. To help prioritize your request, include “TRUSTPILOT PRIORITY” in the subject line and be sure to provide your email address and order number. We want to help sort this out for you as soon as possible.
Report
Maggie H.
Mar 28, 2025
Great website easy to puchase
Great website easy to puchase, great products and excellent comunication!
Response from CleanomicApr 9, 2025
Really appreciate your kind words! Glad the experience was smooth from browsing to buying. Thanks for being part of it!
Report
Joel D.
Mar 25, 2025
Shysters!
This company will charge you a recurring subscription without you agreeing to that. I searched all through my emails and never found an agreement. Also when you call them during their advertised business hours they say they are closed. Going online their website reported that they didn't recognize me as a customer yet they kept charging me. Unethical! I give them a total F. Steer clear!
Response from CleanomicApr 9, 2025
Sorry you’ve had this experience, it’s definitely not what we want for our customers. For quicker assistance, please reach out to our team via live chat on our website. If you’ve already emailed, please know we’re experiencing high volume and responses may be delayed. To help prioritize your case, use the subject line “TRUSTPILOT PRIORITY” and include your email address and order number when contacting us. We want to get this resolved for you.
Report
Amy C.
Mar 22, 2025
Never received the biodegradable trash bags
Never received the biodegradable trash bags ordered. It was listed as a Recurring Withdrawal (WRONG) on my Debit Card as Personal Care (WRONG). Had to cancel my debit card. Lost $98.33. AC-J Ph.D. "Recurring Withdrawal Debit Card DEBIT CLEANOMIC 5178030983 OH Date 01/31/25 0 5031181522 1 5712 Personal Care"
Response from CleanomicApr 9, 2025
Sorry to hear about this frustrating situation. For immediate support, please reach out to our customer service via live chat on our website. If you’ve already emailed, due to high volume, our team may be delayed in responding. To help prioritize your request, please use the subject line “TRUSTPILOT PRIORITY” and include your email address and order number. We want to make sure this is properly addressed and resolved for you.
Report
Dee P.
Mar 20, 2025
Trying to cancel auto ship I never set up
I ordered one time. I never set up auto on products I haven’t tried before. Yet I received notice that a shipment was being prepared to go out and my PayPal was charged. I tried repeatedly to reach them after getting the message this past Saturday morning. Email didn’t work. They aren’t open on weekends. So I tried again Monday then again today. Finally received a message for how to return! Pay the shipping and add’l $9.95!!! I will refuse shipment and dispute with PayPal! How frustrating! Their phone message says they are closed even during their business hours.
Response from CleanomicApr 9, 2025
Truly sorry for all the frustration and lack of timely support. For faster help, please connect with our customer service team through live chat on our website. If you’ve already reached out via email, please note our team is experiencing high volumes, using the subject line “TRUSTPILOT PRIORITY” and including your email address and order number can help us prioritize your case. We want to make this right for you.
Report
Derek R.
Mar 20, 2025
Cannot get a response from them
Cannot get a response from them, tried to send email with no response . Never received the zip bags . Would love to cancel but when I sign in it says no account with that email . Will have to go through credit card company to stop subscription . Sigh
Response from CleanomicApr 9, 2025
Really sorry you’re going through this. For quicker assistance, please reach out to our customer service via live chat on our website. If email is your only option, include “TRUSTPILOT PRIORITY” in the subject line along with your email address and order number so we can help prioritize your request. We want to get this sorted out for you as soon as possible.
Report