Lawrence S S.
I signed up salespeople allowed me to…
I signed up salespeople allowed me to sign up for three different accounts three different emails I mean it was pending for 6 weeks and still pending so I had to shut it down cancel at all of me emails that the sales people allowed to go through they knew what they were doing customer service finally stepped in after I called them and they handled it but I'm done. A very frustrating experience being lied to my own sales people that people that were sales reps lied through their teeth to me(. Let's get this right I have numerous em and even though I enrolled with the ID number the ID number that peco my utility supplier based out of Philadelphia has given me that number two separate occasions the first time I gave it to your people on June the 2nd they said it was wrong I waited gave them time and then June 11th or 12th I gave it to him again when you know wallah the number was correct all along they made a mistake and not only that your emails were soliciting everyone in my emails every one of my emails that you sent to solicit for promotions even though I was already signed up that is your fault not mine to get it right don't take playin you should piece of crap it's bull company I would look at your reviews have you seen your reviews lately. .. take a look at Facebook your reviews are horrible absolutely horrible and I didn't research it until the problem that you guys gave me stringing me along that your sales people sell me and sell me and sell me when all they had to do is look at the computer realize something was wrong with all the emails and all the sign ups because I was getting email saying to finish the sign up it wasn't complete so I assumed the first time it wasn't complete the second time was a complete that's how you guys solicited me. So don't try to blame on me I did everything correctly every single thing correctly and so did my utility company based out of Philadelphia Peco now I'll never get what you guys again ever ever and I will recommend to everybody not to try these out there's a million other ones that deal with but your people do all they was worried about was selling me and did not look at the facts or look at the computer and realize something was up they would just now me do another with just to sign up again sign up again sign up again and that is their fault so you can say what you want I already know the facts the facts are these are full of SH_---it.
Response from CleanChoice EnergyJul 19, 2024
Thank you Lawrence for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you attempted to sign up via our website seven times with a variety of email addresses. Most recently, the enrollment attempt included incorrect account information, caused the enrollment to be rejected. PECO recently has gone through an account number format change and they no longer use account numbers for enrollment. Instead an Electric Choice ID number must be used. Each signup attempt was a request to update your same account with us, and at no time were three accounts ever in affect. The eighth enrollment attempt was a call placed to our In House Sales Team to assist. Reviewing your account, I do show you were able to speck with our customer experience team that was able to resolve your issue. While they were successfully able to assist you in enrolling with the proper information, we did cancel the signup per your request. At this time, no account is currently in effect with CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: 1-800-218-0798. Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST.