CleanChoice EnergyReviews of cleanchoiceenergy.com

Response from CleanChoice EnergyJul 8, 2026

Hi Kate, thank you for reaching out. We’d like to look into your situation further. In order to look up your account, we’ll need your account information, including your full name and service address. Please reach out to our Customer Care team by calling us at 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us at [email protected], and we would be happy to assist you. Thank you.

Response from CleanChoice EnergyMay 12, 2026

Hi Melissa, thank you for reaching out. We appreciate you bringing this to our attention. We will refer this complaint to our Sales Managers for further investigation. CleanChoice Energy’s rates are not always lower than other suppliers. However, we make the commitment to our customers to supply electricity only from pollution-free renewable energy sources. We are also building solar farms across the regions we serve in the U.S. so that we can generate more solar energy to help transition our away from fossil fuels and realize an affordable, stable, clean energy future. If you would like to be removed from our mailing list, please contact our Customer Care team at [email protected] or 1-888-988-9564 (8am to 7pm Monday through Friday). Thank you for the positive impact you made during the time in which you supported clean energy.

Response from CleanChoice EnergyMar 26, 2026

Hello, thank you for reaching out. We regret to hear that you received an invoice from us that was higher than you were expecting. Due to the extreme cold temperatures in many areas this winter, millions of consumers had to use significantly more electricity to heat their homes than in past winters. This not only increased electric bills due to consumers using more electricity in their homes—it also led to increased demand, which caused nearly every electric supplier in the region (not just CleanChoice Energy) to incur higher costs to serve their customers and therefore raise prices. We are working with customers experiencing hardship to provide options and relief. We certainly understand that some customers prefer email over a letter; however, certain state regulations require a mailed letter rather than an email for contract renewal notices. Although we respect your right not to be contacted and will not reach out, we urge you to contact us and reference this review so that we can review your specific circumstances and try to offer you relief. You can connect with us by calling 1-800-218-0113 (Monday through Friday, 8am to 7pm ET) or by emailing us 24/7 at [email protected] and reference this review. (So far in March, we have answered calls in less than 20 seconds on average, and 89% of callers had their calls answered in less than 30 seconds—so if you have attempted to reach out to our Customer Care team in the past, we apologize if you’ve ran into any issues!). Thank you again for reaching out, and thank you for the time during which you supported 100% clean energy. We appreciate the positive impact that you made on our environment.

Response from CleanChoice EnergyFeb 20, 2026

Hi Jessica, thank you for reaching out. We appreciate your feedback. We’d like to apologize for any frustration or confusion with the mail you’re receiving. Our goal is to make sure consumers know they have the option to switch to a 100% clean energy provider in their state. We note on all of our mailings that we are not the local utility. All of our mailing also include many references of our company name. If you would like to be removed from our mailing list, please contact our Customer Care team at [email protected] or 1-888-988-9564 (Monday through Friday, 8am to 7pm ET). Thank you.

Response from CleanChoice EnergyJan 20, 2026

Hello, thank you for reaching out, and thank you so much for supporting 100% clean energy. We appreciate you reaching out to us on this. In reviewing your account, we believe it is actually the natural gas portion, not the electric portion, of your Orange and Rockland bill that increased. Looking at your account, all of our CleanChoice Energy electricity charges have been less than $200 in the time you have been with us, and they have all been less than $150 since September. Your electricity rate per kWh with us has also remained the same during this time. If you have additional questions or concerns, please don't hesitate to reach out to us at 888-988-9564 (Monday through Friday 8am to 7pm) or 24/7 at [email protected]. Thank you again for your support of 100% clean, pollution-free energy.