ClatteransReviews of clatterans.com

I ordered 4 filters about a year ago but had not used one of the filters. Recently 4 more came in the mail that I did not order. Found out my name was on an automatic reorder list. I never order anything that allows that on my credit card. As far as I know, there was not a notice on their website saying they were going to do that. If there had been, I would not have used this company. I called the company and told them to take my name off the reorder list. She emailed a website to go to to take me off the list. It was confusing to me so my friend who is more computer savvy helped me. I had gone through PayPal, thank goodness. So I hope they can no longer charge my credit card. My refrigerator gives me a signal when to change the water filter. So I changed it a few days ago. Well it was leaking water. So I took it out and put in another new one. Waited a few hours and it was leaking too. That is when I decided to check reviews to see if this is a common problem. Wow, I should have checked reviews first before dealing with this company. Apparently I’ll not get my money back even if I return the 6 filters that I still have not tried. I really hope all the people who have been scammed report this company to the attorney general’s office and the Better Business Bureau.

Excelent filters and good customer service. We will order again. 😊

DO NOT DO BUSINESS WITH THESE CROOKS! Some months ago, I ordered filters from them. They sent the wrong ones. I sent them back, and asked for a refund. I never received any acknowledgement of their having received the return, and my credit card was charged for them anyway. I went ahead and paid it, and chalked it up to experience. I expected that to be the end of it; it wasn't. A couple of months ago, they sent me another set of the wrong filters. Stupid me, I figured it was an oversight, something that was done by mistake, since I hadn't asked for them. So I sent them back. Under the mistaken impression that they were honest people, I didn't bother to preserve any documentation of having received them or having returned them. Now, I have received another bill for filters that I never ordered, and couldn't have used even if I had. My credit card company hasn't been able to get a satisfactory response from them either. Clatterans: don't bother asking for an order number--there wasn't one, since I didn't order them in the first place. You should be able to find the information in your records. If you really want to do the right thing, you can contact me. My name is Dr. Howard Pendley. My shipping address is 13 Long Boat Place, Savannah, GA, 31410. You can reach me anytime at 912-547-0273. You must already have that information since you shipped the wrong filters to me a second time.

Shell company pedaling cheap Chinese junk. I cancelled my first order after 3 attempts to get the correct filter. THEN these clowns put my name on an auto order list-now I have to dispute through PayPal, as the customer service # NEVER gets answered and mailbox is always full-probably with complaints!!

DO NOT ORDER FROM CLATTERANS; I personally would pay a premium to avoid them. I ordered six air filters and six water filters and received the wrong filters which they expected me to pay to return. After 4-6 emails, and 2-3 calls and a ton of frustration, resulted in my demanding they provide a return label to send the merch back. Fearing that I would receive a reduced credit as the merch sent was less than what I paid for the correct items, I provided a detailed note and email trail to show what should be credited. I returned the items immediately with the prepaid label and never received my refund. The customer experience here is shameful; This firm clearly has no process for handling errors of any kind. Its offshore (Philippines Im guessing) customer center is beyond useless, and cannot act on anything non-standard or make a decision. Update; I reached out to Clatterans nearly a month after sending back the items, having never received any correspondence to confirm receiving them. I received a response indicating the merchandise was located and a refund would be processed in 1-3 days; fast forward 17 days later and I still have no refund. Update 2: I followed up again and was told I would have a refund in one weeks time; fast forward one week and no refund as indicated. I have given up, and turned it over to my credit card company. RUN FROM THIS VENDOR - DO NOT BUY HERE!!!!

I will admit that this company has slow shipping, but the filters I recieved provided crisp, clean tasting water; absolutely no chlorine taste at all. Have ordered from them several times.

Ordered three filters from this company - not one of them worked. Their reviews on the site seem completely planted - I should have known better than to order from this site. Pay a little more and get the genuine thing - you are literally throwing away money with these folks.

This company is a joke!!! Bad customer service and bad product!! DO NOT order from them. Pay more somewhere else. Not worth the trouble.