ClatteransReviews of clatterans.com

BEWARE OF THIS COMPANY. I have been dealing with them for a return for MORE THAN an entire month now. First, I attempted to contact them via telephone~ no answer. You cannot speak with a representative even if you tried. I was on the phone on hold for an hour and 15 mins on one of my attempts. I then reached out via email. I was contacted by a representative who had me go through hoops and ladders, sending pictures of packages, etc, just to see if they accepted my return. After about a week of waiting, they gave me the ok to return the package, at my expense. Once I was ready to return I had to send an additional set of pictures of package and tracking number and wait until they gave the final ok for refund. I waited 10 days to email them after they received my package to get an update as to my refund. I was told that my request was sent to accounting and that I would receive my refund in 1-3 business days. 7 business days have passed and not only have I NOT received my refund, no one seems to want to answer my emails when I reach out for an update/explanation. I have been dealing with this since Sept 30, 2025 and as of this review, the date is Nov 6, 2025. Since this company has the original unopened package of water filters that I returned, at my expense, you can say that they basically stole my money. My advice is to BEWARE AND STAY AWAY FROM THESE THIEVES.

Filters do not line up with cap arrows. Once in, they run for a few minutes then sputter and stop. I tried 2 of the 3 and same problem. Called and they asked me to send video with maximum 500kb which is impossible. No video is that small. Their website contact info doesn't work. Won't send emails. DO NOT USE THIS COMPANY!

I wish I had seen this website before ordering two months ago. I still haven't received my order. I've emailed and called twice, with promises to email me back and nothing. As other reviews say, if you call you just get a 'I'll send this to the warehouse' This time I requested a refund but I'm not holding my breath. Might have to go to the Better Business Bureau to get something done.

Was billed for two orders and have been Trying to get it resolved with no results Please help me get this resolve ,thanks

I order my water filters a year in advance so I don't come up wanting. I purchased 4 filters for my water dispenser in my refrigerator. The first two worked fine. The third one started to dispense a black tarry substance. I immediately removed it and flushed the system. I set the bad one aside. I contacted the company. The lady's response was 'it is out of warranty.' She didn't even tell me if the black,tarry substance is something we should be concerned. I will do without before I by from Clatterans again.

I bought 4 water filters, CL-RF27. 2 were used within a few months and worked for a reasonable life time. I replaced s spent filter with the 3rd one and it failed immediately upon installation. By failed I mean it would not allow water to pass through it. I could not use the water or make ice in my refrigerator. I installed the 4th one. It worked for a month and then failed meaning it would not allow water to pass through the refrigerator. The filter light showed that the filter was still good. The company just told me they only allow a 1 year warranty it send back in 30 days after purchase. Evidently these filters fall apart just sitting on a shelf. Clattran has no interest in customer service.

I have ordered water and air filters for my Whirlpool refrigerator 3 times now and all were excellent. You have to drain 3 to 4 gallons of water with each replacement, but that's with any brand replacement. One filter had a crack at top nozzle area, Clatterans sent me a new one right away. I've had good luck with Clatterans so far and will continue to order from them, their filters work and are reasonably priced compared to Whirlpool filters which are totally outrageous. I don't have a negative thing to say about Clatterans so far and I hope it stays that way. I refuse to pay Whirlpool prices...it's only a water filter not a brick of gold!

I bought a 3 pack of Clatterans water filters for my Whirlpool refrigerator so I would have one on hand every 6 months when it was time to change. One of the filters would not lock into the refrigerator properly. I asked for a refund or replacement. The response was that my item was past the 1-year warranty and past the 30 days for a free return. I'm shopping elsewhere.